Technical Support Service Advisor
Resume:
Charles "Kirk" Moeller
Galena, MO *****
***********@*****.***
Professional Summary
Results-driven IT professional with over 25 years of experience in network engineering, IT administration, and technical support. Proven ability to manage complex projects, optimize infrastructure, and lead teams to success. Experienced in implementing innovative solutions to enhance system performance and reliability. Certified Microsoft Certified Systems Engineer (MCSE). Seeking to leverage extensive technical expertise for IT roles in dynamic organizations.
Willing to relocate: Anywhere
Work Experience
Automotive Service Advisor
Big O Tires-Hollister, MO
August 2024 to Present
• Advised customers on tire selection and vehicle services, contributing to record-breaking sales.
• Increased customer satisfaction through personalized service recommendations. Automotive Team Lead
Walmart-Cameron, MO
February 2024 to August 2024
• Managed a team of 6, overseeing automotive services including tire installations, oil changes, and minor repairs.
• Maintained high team productivity while balancing leadership and technical responsibilities. Automotive Service Advisor
Victory GMC-Saint Joseph, MO
September 2023 to January 2024
• Increased service volume by 50% and customer satisfaction to 98%, setting dealership records.
• Acted as a sales consultant, effectively upselling maintenance services. Owner/Sales Manager
JPK Steel Structures-Stockton, MO
January 2018 to August 2023
• Consulted with customers to sell and deliver customized metal buildings from carports to commercial- grade structures.
• Provided end-to-end service, ensuring customer satisfaction and repeat business. English Teacher
American School Way-Armenia, Quindío, Colombia - Pereira, Risaralda, Colombia. January 2016 to January 2018
• Taught English to diverse age groups, enhancing language skills through tailored curriculum. Technical Support Manager
Matrix Solutions, Inc.-Belton, MO
December 2014 to December 2016
• Provided on-site and remote technical support for networks, computers, and POS systems.
• Designed and implemented robust network infrastructures, enhancing system reliability. IT Administrator
Grand Crowne Resort-Branson, MO
June 2013 to December 2014
• Managed all IT operations for a large resort, including servers, phone systems, and networks.
• Upgraded infrastructure to fiber optics and implemented WAN connectivity between three sites. Owner/President
Moeller Network Services-Harrisonville, MO
July 2001 to January 2013
• Delivered IT solutions for small businesses, acting as their full-service IT department.
• Managed network setup, maintenance, and technical support, driving business growth and client satisfaction.
Network Engineer
Business Solutions-Springfield, MO
July 2011 to September 2011
• Designed and maintained comprehensive network solutions, including servers, workstations, and VoIP systems.
• Delivered proactive monitoring and strategic technology recommendations. Sales Engineer
Lighthouse Communications-Overland Park, KS
May 2000 to June 2001
• Designed and implemented hosting server solutions and configured WANs for clients.
• Provided technical training and support to account representatives. Hardware Manager
Retail Solution Providers-Grandview, MO
May 1999 to April 2000
• Managed network cabling installation and maintenance for clients across the US and Canada.
• Administered a Windows NT 4.0 server environment, enhancing network efficiency. Owner/Manager
The Computer Shoppe-Branson West, MO
September 1993 to May 1999
• Operated a retail and service computer store, providing network solutions and IT support.
• Enhanced client business operations through reliable IT solutions. Store Manager
Computer Warehouse, Inc.-Springfield, MO
June 1989 to September 1993
• Managed daily operations, doubling store revenue through strategic management.
• Developed a skilled sales and support team, ensuring customer satisfaction. Education
MCSE
Centriq Foss Training
January 2003 to December 2004
Completion in General
Raymore Peculiar High School
January 1982 to December 1984
General
Harrisonville High School
January 1980 to December 1982
Skills
• Tech Support
• Technical
• VoIP Phone
• TCP IP
• Proactive
• Windows NT
• Vehicle Servicing
• Cable Installation
• LAN
• Hardware
• Automotive Services
• Broadband
• Switches
• English Speaking
• WAN
• Economics
• Helping People
• Technical Training
• Service Advisor
• Copper
• Telecommunications
• Facilitation
• Steel Manufacturing
• VPN
• Electricity
• Fiber Optic Cabling
Certifications and Licenses
MCSE
Driver's License
Missouri Class E
Additional Information
Roles in automotive services and English teaching provided transferable skills in leadership, client relations, and strategic planning. These experiences complement technical expertise, enabling well- rounded problem-solving and communication abilities.
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