Case Manager Registered Nurse

Eugenia Tyrell, RN, BSN, CCM, CPDM

610-***-**** • Ventnor City, NJ 08406 • **************@*****.*** linkedin.com/in/jtyrell1 Telephonic Nurse Workers’ Compensation & Disability Case Manager Health Advocacy Clinical Expertise in Triage Prioritizing Medical Needs Compassionately Ensuring Timely and Appropriate Care A Certified Case Manager and Registered Nurse with over 20 years’ experience. A versatile health and medical professional with unmatched integrity, a tenacious work ethic, and a consultative leadership style. A resource for patients through clinical expertise and triage by providing evidence-based recommendations, and ensuring patients receive timely and appropriate care. The goal is to achieve positive outcomes by helping patients take the proper steps in their healthcare. PROFESSIONAL HIGHLIGHTS

• Reduced lost workday cases by 80% by implementing a 24/7 nurse hotline to provide employees with immediate medical guidance when injured on the job.

• Educated managers on the importance of having the injured worker call the nurse line to recommend appropriate self-care or be referred for medical evaluation. This enabled prompt treatment and ensured a return to work, either whole duty or with modifications as necessary.

• Established file reviews with all Case Managers assigned to open cases to ensure patients were progressing with the end goal of safely closing the file.

• EXPERIENCE

AmeriGas Propane – King of Prussia, PA January 2005 – May 2024 WorkForce Health Medical Nurse Case Manager

Responsible for ensuring drivers maintained their health to hold a DOT medical card by creating various programs to assist in that end.

• Oversaw vendor relationships with Nurse Case Managers, who reported to me on all Workers’ Compensation and Short-Term Disability cases. Served as a medical Subject Matter Expert (SME), managing employee disabilities.

• Evaluated patients’ treatment plan for appropriateness, medical necessity, and cost effectiveness.

• Discuss medical and physical conditions with a physician, family members of the patient, and adjusters.

• Instituted a nationwide Sleep Program with a licensed vendor and the University of Penn Sleep Department, diagnosing 300+ drivers with OSA and streamlined the diagnosis and treatment: this improved healthcare access and improved safety for drivers and the company.

• Ensured new hires and patients’ return to work after injury or illness, safety by developing Fit for Duty testing along with the Safety Department.

Royal and Sun Alliance, formerly EBI Companies – Ben Salem, PA, and Wilkes Barre, PA Field Nurse Case Manager.

Eugenia Tyrell 610-***-****

Managed 35+ files for both Workers’ Compensation and Auto Liability claims from Philadelphia to the upstate New York border.

• Met with claimants to gather medical information to assess the situation and develop a care plan.

• Met with treating physician and claimant to review treatment plan, assess the prognosis, and discuss the possibility of a referral to another specialist if appropriate.

• Met with employers to view job requirements and discuss possible accommodations if necessary.

• Updated the claim adjusters of status and projection for return to gainful employment. Medical Personnel Pool – Allentown, PA

Director of Nursing Services

Supervised a staff of over 250 Registered Nurses and Home Health Aides, ensuring quality care delivery and regulatory compliance.

• Coordinated skilled nursing, post-acute rehabilitation, and personal care services for patients with diverse and complex conditions.

• Led hiring, training, performance evaluations, and care audits while maintaining standards of excellence in patient outcomes.

• Developed and implemented care policies and procedures in line with state regulations and Medicare/Medicaid requirements.

Lehigh County Community College – Schnecksville, PA Instructor in the Nursing Program

• Designed and delivered curriculum on core nursing skills and clinical judgment.

• Supervised students in hospital rotations, emphasizing patient-centered care and documentation accuracy

• Collaborated with faculty to assess curriculum performance and students’ progress. EDUCATION

Thomas Jefferson University – Philadelphia, PA

Bachelor of Science in Nursing

TECHNICAL SKILLS

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

• Comfortable working with both Microsoft Windows and Mac OS

• Vendor Websites: EPIC (Hospitals), WorkCare, (DOT Reviews), WorkWell (Fit for Duty), AirView

(Sleep Studies/Compliance Reports), MetLife (Short Term Disability), and more. License and Certification

• RN – New Jersey (Compact State) License # 26NR26875400

• RN – Pennsylvania License #210687L CCM – Certified Case Manager #00029705

• CPDM – Certified Professional Disability Manager

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