Customer Service Representative
Resume:
Satia Laday
Pasadena, TX *****
*******@*****.***
Professional Summary
• Detail-oriented individual with over five years of experience in sales / customer service
• Self-motivated with sales and customer service expertise.
• Dedicated customer service professional with over five years of experience helping customers with concerns or questions regarding a variety of products and services. Authorized to work in the US for any employer
Work Experience
Cashier/Sales Associate
Burlington Stores-Pasadena, TX
August 2024 to Present
• Cashier money handling
• Sales area clean
• Greeting customer
CSR/Billing Specialist/Claims Processer
Westfield Insurance-Remote
February 2024 to Present
Answering Chat
Answering Emails
Phone calls from insured as well as agent asking billing questions. Inside Sales Representative/Customer Service Representative Comcast-Houston, TX
November 2022 to Present
• Taking care of customer service issues
• Answering customer questions
• Providing recommendations
• Processing payments
• credit checks
City Carrier
United States Postal Service-Beaumont, TX
December 2017 to March 2023
• communication, interpersonal, and customer service skills.
• Depending on route, lift and carry heavy mail and walk long distances.
• Careful attention to details.
• postage procedure for registering and insuring mail.
• Deliver mail by vehicles or by foot.
Security Officer (Full-time)
G4S (USA)-Port Arthur, TX
June 2015 to February 2018
working truck scales answers phone all paper work for gate operations Personal Assistant
Private Employer - Private Pay-Beaumont, TX
December 2014 to December 2015
Scheduling and calendar management.
Conference meeting and zoom
Database
Microsoft Office
Event organizing
Filing and taking notes
CSR/Collector
Conns Corp Inc-Beaumont, TX
March 2014 to December 2014
Responsibilities
Monitor outstanding debts.
Investigate data for each debt or bill.
Find and contact clients to ask about their overdue payments. Take actions to encourage timely debt payments.
Process payments and refunds.
Resolve billing and customer credit issues.
Customer Service Representative
West Corp-Beaumont, TX
February 2013 to December 2013
Responsibilities
Assisting customers with payments and all other questions Letter Carrier
United States Postl Service-Port Neches, TX
March 2013 to July 2013
Responsibilities
Delivery and pick up of mail
Correctional Officer 5
Texas Department of Criminal Justice-Beaumont, TX
November 2006 to June 2013
Responsibilities
Conducting security check and supervision over offenders and other officers all paper work for the building working on
Education
College in Radiology
Houston Community College-Houston, TX
December 2023 to Present
associate in general
Lamer State College Port Arthur-Port Arthur, TX
2004 to 2005
Memorial High School-Port Arthur, TX
2000 to 2004
Skills
• Adobe InDesign
• Law Enforcement
• Adobe Illustrator
• Windows
• Security
• Organizational skills
• Delivery Driver Experience
• Communication skills
• Adobe Photoshop
• Computer skills
Additional Information
I am Adaptable as well as flexible, self-motivation. well time managed, easily placed in leadership role, I work well in team environment, and understanding to emotional distress Computer Skills
Typing Speed 40 Words Per Minute
• Apple,Dell, or HP Computers
• Database Software (Oracle, Access)
• Desktop Publishing Software (InDesign,)
• Email Software (Outlook )
• Internet Browser (Internet Explorer, Safari )
• Peripheral Devices (Scanners, Printers, )
• Personal Computers
• Presentation Software (PowerPoint, Flash)
• Spreadsheet Software (Calc, Excel)
• Utility Software (Virus, File Compression)
• Word Processing Software (Word, WordPerfect)
Driver's License
Class C - Standard Driver's License
Contact this candidate