Customer Service Representative

Sharronda Barkley

********************@*****.*** 440-***-****

Work Experience

General Labor, 09/2024-03/2025 Minute Man- Temporary Work

General Labor

Document Specialist, 08/2024-9/2024 Richo- Temporary Assignment

Separate and opening mail

Prepping documents for scanning

Assisting with other duties as assigned

Customer Care Representative, 04/2020- 10/2023 Cvs- Remote work

Problem solving and handling customer complaints

Meet hipaa standards and guidelines

Take inbound calls and answer questions

Meeting all customers service standards

Administrative Assistant, 9/2019- 03/2020 (Temporary position with Skysource Solutions) Pioneer Environmental- Bedford, OH

●Type correspondence and reports; edit and update various spreadsheets

●Maintain confidential records and files

●Answer telephones and direct the caller to appropriate associate; transfer caller to voicemail box when associate is unavailable; takes and retrieves messages

●Identify outstanding account receivables

●Investigate historical data for debts and bills

●Prepare and present reports on collection activities and progress

Sorter, 5/2018 – 2/2019 (Originally a Seasonal Position – Was then injured and on short term disability – not fully healed when disability ended) Amazon – North Randall, OH

●Unloaded, sorted, stocked and packaged the items

Customer Service Representative, 6/2018 – 12/2019 (Temporary) Marriott – Cleveland, OH

●Managed customer accounts

●Handled upward of 80-100 inbound calls daily

●Assisted customers with any room bookings, adjustments based on their travel needs and really built rapport to find the best stay option

Customer Service Representative, 5/2017 – 1/2018 (Part-time, additional income) KFC – Cleveland, OH

●Served as the face of the company as the Customer Service Representative and cashier, handling upward of 20 customers per hour during peak times with face-to-face customer service

●Excelled in multi-tasking and high-volumeAccount Manager, 2/2017 – 1/2018 (Campaigns closed, resulting in being laid off) SP Data – Cleveland, OH

●Focused on making and receiving 100-200 outbound sales calls daily; call center atmosphere

●Built rapport with clients and learned to initiate conversations when dealing with cold calls

●Experienced business to business operations by selling business phone and internet plans

Manager Phone Distributor, 5/2015 – 6/2018 (Company downsized) Tempo – Cleveland, OH

●Distributed government cell phones to those in need

●Ensured clients were qualified for the government phones during face-to-face outings

●Promoted to a manager quickly, and experienced hiring via ad postings, setting up interviews and training new employees

Customer Service Representative, 4/2014 – 4/2015 (Better opportunity presented itself) Deals – Cleveland, OH

●Served as a cashier, gaining face-to-face customer service experience

●Became an expert at handling a variety of different clients and situations

Sales Associate, 1/2013 – 2/2014 (Transitioned from sales to a customer service focused role) Dish 1 Up – Cleveland, OH

●Handled 80-100 inbound calls daily

●Focused heavily on making satellite transition sales

Shift Manager, 8/2008 – 8/2011 (Company was sold – returned to finish out higher education) BP – Twinsburg, OH

●Handled face-to-face customer interactions, including cashing out, keeping the facility up to customer standards, and keeping customers pleased with their experience by handling any customer complaints

●Promoted to shift manager: Completed shift paperwork, checked and completed inventory and assisted with shift coverage

Additional Skills and Work Experience

●Resolves customer questions and concerns

●Assists with placement of orders, refunds and exchanges

Handles payment information and other pertinent information

●Ensures quality in performance and assists all customers by answering products and service questions

●Proficient with Microsoft Office Suits

●Maintains excellent communication skills

●Excels with critical thinking and complex problem solving

Education

Akron University, Mechanical Engineering Program – 2015 (Incomplete at this time)

Cuyahoga Community College, Associate of Arts and Science – 2013

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