Customer Service Guest Experience

KEITH STANLEY WARD II

KEITHSHILAH****@GMAIL

240-***-****

LINKEDIN URL

LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG

DESIRED WORK ENVIRONMENT

Mission Focused

Experienced Professionals

DESIRED LOCATIONS

Washington, DC

Prince George’s County

Virginia (Arlington, Fairfax, McLean)

EXPERIENCE

BAR MANAGER-BARTENDER SECRETO DE ROSITA

5/19-Present

Provides Preparing alcoholic and non-alcoholic beverages for restaurant and bar patrons. Interacting with customers, assessing customers needs and preferences, and making recommendations. Mixing ingredient to prepare cocktails. Planning and presenting the bar menu. Restocking and replenishing all bar inventory. Staying guest focused and nurturing an amazing guest experience. Complying with all food and beverage regulations.

Supervisor: Micheal Thompson 202-***-****

Cell: 336-***-****

BARTENDER - SUPERVISOR BAR LOUIE

6/12-Present

Provide consistent, professional service with a customer-centric approach. Great interpersonal skills. Presentation of self and uniform that exceeds standard. Reliable and professional financial management.

Supervisor: Colita Shelton 301-***-****

SERVER - TRU ORLEANS

1/11-4/12

Provided high quality customer service, in support of an authentic Cajun Creole experience. Extensively trained in seafood sector as well as oenology and the curation of a select wine list..

Supervisor: Ehab Surazes 202-***-****

SERVER – RED LOBSTER

12/09-4/11

Supervisor: Ruda Conway 301-***-****

Focused on customer service and high food/beverage sales. Consistently met the goals and objectives of the corporate office. Maintained accuracy regarding computer skills, reconcile receipts, prompt and professional telephone and interpersonal communication skills.

EDUCATION

UNIVERSITY OF MARYLAND COLLEGE PARK

B.A. Criminal Justice

JOB RELATED TRAINING

Food Handler Certificate

CISCO Certified 2007

Networking Certificate 2008

ACE Certification (Personal Training)

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