It Support Specialist

RONY EDUARDO TAVARA OLAYA

*******.********@*****.*** 973-***-**** Randolph, NJ 07869

WWW: www.linkedin.com/in/eduardo-tavara-olaya-254522199 WWW: Bold Profile Experienced IT Support Specialist skilled in troubleshooting and managing IT systems. Proficient in Windows Server administration and network management, with a strong focus on IT security. Dedicated to improving system efficiency and enhancing user experience through data-driven solutions. IT support

Windows Server

Active Directory

Group policy

System updates

User account management

IT security protocols

Hardware and Software troubleshooting

TCP/IP

DNS

DHCP

Network Troubleshooting

Enterprise IT Support

Windows Autopilot Configuration

Remote Desktop Assistance

MySQL

Oracle SQL Developer

PL/SQL

SQL Server

ERP Systems

Microsoft Office Suite

Data Analysis with SAS

Tableau

Power BI

Excel

API Integration and Support

Data Migration

Agile

JIRA

ITIL Framework

PC Maintenance

Laptop Maintenance

IT Support Specialist Ovation Workplace Services - BD(Becton, Dickinson) - Franklin Lakes, NJ 03/2025 - Current Configured Windows Autopilot, enhancing device deployment efficiency. Developed and oversaw Autopilot deployment profiles for various scenarios. Provided comprehensive technical support, resolving user issues promptly. Installed and configured Microsoft operating systems, including Windows 10, 11. Performed hardware installations, upgrades, and troubleshooting for desktops, laptops, printers, and peripheral devices.

Conducted preventive maintenance and executed remedial repairs on IT equipment to reduce downtime. Employ diagnostic techniques to efficiently address network, hardware, and software problems. IT Support Intern - Web APIs & Data Integration Delaware Valley University - Doylestown, PA 01/2024 - 12/2024 Assisted in web API integrations with enterprise systems, ensuring seamless data synchronization. Provided technical support for system users, resolving API-related issues and improving system performance. Developed SAS programs, optimizing data workflows and reporting. Data Analyst & IT Support Armadores y Congeladores del Pacífico S.A.C 02/2022 - 12/2023 Developed SAS programs, optimizing data workflows and reporting. Summary

Skills

Experience

Managed MySQL and Oracle databases, optimizing data queries for improved efficiency. Automated data workflows reduce manual work by more than 10 hours per week. Provided IT support, resolved software issues, managed databases, and ensured system reliability. IT Support & Systems Administrator Armadores y Congeladores del Pacífico S.A.C 05/2014 - 04/2019 Managed database systems, ensuring data accuracy and accessibility. Managed Windows Servers and Active Directory, optimizing user account access and security. Provided technical support to over 20 users, troubleshooting hardware and software issues. Monitored and maintained network infrastructure (TCP/IP, DNS, DHCP) to ensure system uptime. Configured IT security protocols and managed system updates to prevent vulnerabilities. Handled email server administration and database management, ensuring data integrity. Led IT budget planning, asset procurement, and vendor coordination. Technology Implementation Specialist Winner Systems S.A.C 06/2011 - 06/2013 Deployed IT solutions in rural areas, improving digital accessibility for 250+ communities. Designed IT training programs to educate users on new technologies. Cesar Vallejo University Piura, Peru 12/2016

Bachelor of Science: Industrial Engineering

University of Piura Piura, Peru 12/2009

Associate Degree: System Analysis

SAS Certified Associate: Programming Fundamentals Using SAS 9.4, 09/01/21 SAS Certified Specialist: Base Programming Using SAS 9.4, 12/01/21 AI Essentials: Artificial Intelligence, Google, 09/01/24 Advanced Programming Professional, Currently Pursuing Education and Training

Certifications

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