Customer Service Representative

Cell: 478-***-**** Heather Huffman E-Mail: ************@****.***

Summary

Professional and Reliable Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Team-oriented and reliable with excellent communication and problem-solving strengths ready to join my next team.

Skills

Food Service

Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Oversaw handling of special-order items and enforced proper sanitation practices to prevent spoiling or contamination of foods.

Inspected incoming supplies to conform with materials specifications and quality standards while upholding company standards and compliance requirements for operations and cleanliness of all areas.

Complied with company safety procedures, policies and regulations to promote a safe working environment.

Office and Tax

Researched a wide range of tax issues related to business transactions for a variety of entities and affiliates.Responded to inquiries from IRS and other tax authorities.

Met internal and external deadlines, including tax filings while generating tax returns

Identified potential tax issues and provided swift, effective solutions.

Knowledge of tax law and software applications to correct or modify data with regard to proper tax reporting of income and deductions..

Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.

General

Maintained up to date knowledge of products and services and handled large volume of calls on a day to day basis with a sense of calm and good work ethic.

Greeted customers with enthusiasm and a delightful and helpful attitude.

Aimed to keep customers satisfied and returning to the place of business.

Provided superiors with dedicated service in helping with what task were asked of me. Education and Training

May 1992 Chamberlain High School Tampa, FL High School Diploma October 2015 Jackson Hewitt Tax School Certificate of Completion November 2024 Jackson Hewitt Refresher Tax Course Certificate of Completion Work Experience

December 2021 to Current Tax Office Manager, Jackson Hewitt Dublin, GA June 2018 to March 2020 Food Service Cook, Express 29 East Dublin, GA October 2015 to March 2018 Tax Office Manager, Jackson Hewitt Dublin, GA January 2008 to February 2012 Shift Leader, Loves Truck Stop Dublin, GA REFERENCES AVAILABLE UPON REQUEST