Field Service Customer
Resume:
JACK ARNETT
Riverside, ***** CA 951-***-**** ********@*****.***
Professional Summary
Multidisciplinary Robotics and Field Service Professional with 20+ years of experience across robotics, telecommunications, IT infrastructure, and network engineering. Proven ability to deploy, maintain, and optimize complex systems across corporate, retail, and government environments. Strong background in automation, POS, VoIP, CCTV, and field installations. Recognized for technical expertise, leadership in high-pressure environments, and customer-first service.
Technical Skills
Robotics repair & programming
Network installation (CAT5/6, fiber, coax)
POS & VoIP system support
Linux/Windows admin
Surveillance system setup
Wiring and network setup.
Warehouse automation (WMS)
Problem-solving
Communication
Customer service
Time management
Teamwork
Professional Experience
Robotics Engineer 09/2024 to Current
ScriptPro
Serviced over 120 pharmacy robots and network stations to maintain 98% system availability.
Conducted on-site repairs, firmware updates, and programming on robotic arms and peripherals.
Collaborated with pharmacists to troubleshoot workflow and inventory issues.
Performed preventative maintenance and system upgrades, reducing support tickets by 40%.
Maintained printers, network switches, conveyor belts, motors, and sensors to meet production standards.
Robotics Technician 03/2022 to 09/2024
Caja Robotics Moreno Valley, CA
Company Overview: Client: Deckers Brands
Maintained and optimized robotic picking systems, achieving a 30% increase in order accuracy.
Supported Linux-based infrastructure and custom WMS systems.
Calibrated robotic LiDAR and optical systems for high-speed warehouse operations.
Helped deploy two large-scale distribution centers, ensuring operational readiness within 45 days.
Suggested software updates based on field feedback, improving uptime and user satisfaction.
Client: Deckers Brands
Field Technician 10/2017 to 07/2024
Stefanini Southern California
Company Overview: Nike Retail Support
Installed, repaired, and maintained POS, VoIP, and surveillance systems at 25+ retail stores.
Executed over 500 RMA and warranty service operations.
Implemented barcode and WAP installations, enhancing retail technology by 35%.
Managed multi-site tech support with response times under SLA thresholds.
Documented systems and streamlined service records for corporate audit readiness.
Nike Retail Support
Warehouse Team Associate 09/2021 to 02/2022
Amazon Rialto, CA
Handled inbound, decant, and outbound pick tasks, processing up to 2,000 packages/day.
Trained peers on stow/pick protocols, boosting shift productivity by 20%.
Maintained safe and clean work environments with 100% compliance during audits.
Used scanner systems and robotics integration to optimize logistics flow.
Provided cross-functional support during peak operations and emergencies.
Field Technician 05/2009 to 01/2018
Comcast Southern California
Company Overview: Contingent
Installed, repaired, and maintained POS, VoIP, and networking systems for 100+ businesses.
Completed structured wiring, Cat5/6, T1, and UPS installations.
Built and configured office systems, including desktops, printers, and servers.
Handled switch/router/firewall setup, increasing IT efficiency by 45%.
Responded to emergency field requests with 95% same-day resolution rate.
Contingent
Head End Technician 01/2017 to 05/2017
Cox Communications Orange County, CA
Assisted in DOCSIS 3.5 project rollout across 6 data hubs.
Installed Cisco and high-end networking gear for residential and commercial bandwidth upgrades.
Performed precision fiber, coax, and Cat6 cabling.
Calibrated and balanced network nodes to deliver consistent service levels.
Created installation records and as-built diagrams for system documentation.
Field Technician 09/2016 to 01/2017
ACS Southern California
Company Overview: 99 Cent Only Stores
Installed and maintained POS, surveillance, and scale systems across 20+ locations.
Programmed wireless access points and barcode scanners.
Performed warranty service and device configuration with 90% first-time fix rate.
Maintained preventive service logs and responded to on-demand service calls.
Ensured operational readiness during system upgrades and store openings.
99 Cent Only Stores
Account Representative / Network Technician 08/2013 to 03/2016
Cooper Communications San Bernardino County, CA
Company Overview: Global Tel Link
Supported inmate VoIP systems in 9 detention facilities.
Repaired and maintained phones, wiring, and switching equipment.
Installed ADA-compliant systems to meet regulatory requirements.
Enrolled inmates in anti-fraud voice recognition systems.
Coordinated installations and service with Sheriff's IT departments.
Global Tel Link
Premise Technician 01/2012 to 12/2012
AT&T Riverside, CA
Installed and serviced U-verse systems (Internet, VoIP, IPTV) at 200+ sites.
Educated customers post-installation, increasing satisfaction ratings by 25%.
Resolved networking and DSL issues with 97% success rate.
Maintained strict compliance with AT&T standards and reporting.
Managed high-volume service calls with minimal rework.
Master Technician 09/2008 to 03/2011
Charter Communications Riverside, CA
Installed and maintained CATV, Internet, and VoIP at residential and SMB sites.
Performed field diagnostics and signal testing with 99% issue resolution.
Built customer relationships through high service standards and transparency.
Installed VPNs, Wi-Fi networks, and handled virus/malware remediation.
Recognized for achieving top 5% customer satisfaction in the region.
Test Specialist & Electrical Technician 07/2007 to 07/2008
General Electric Romoland, CA
Company Overview: Adecco
Installed sensors, strain gauges, and telemetry on gas turbine systems.
Managed data acquisition setups and thermal/pressure test configurations.
Ensured accuracy of electrical testing devices on large infrastructure projects.
Coordinated QA reporting and calibration with engineering staff.
Supported project engineers with technical builds and troubleshooting.
Adecco
Modem Technician & Cable Installer 10/2000 to 07/2007
MCI North Hollywood, CA
Company Overview: Time Warner Dispatch
Dispatched techs and led modem/digital cable installations across SoCal.
Trained 20+ new techs in installation standards and service etiquette.
Project-managed installs for enterprise and multi-site clients.
Achieved 98% uptime across customer accounts through proactive maintenance.
Received multiple commendations for leadership and technical proficiency.
Time Warner Dispatch
Satellite & Network Contractor 01/2003 to 06/2006
West Coast Satellite Corona, CA
Installed DirecTV and high-speed data satellite systems in rural SoCal.
Specialized in advanced cabling, networking, and router configuration.
Subcontracted for major national providers and OEMs.
Delivered service in underserved areas with minimal support.
Performed site surveys and customer education during every deployment.
Field Tech / IT Support 03/1998 to 06/2000
CompUSA City of Industry, CA
Furniture Sales & Customer Service 08/1997 to 07/1998
Gottschalks Riverside, CA
Assistant Warehouse Manager 04/1995 to 03/1998
Leggett & Platt Mira Loma, CA
Metallurgist (E-4) 04/1990 to 04/1994
United States Marine Corps California & Overseas
Education
B.S.: Network Management 01/2015
Westwood College Upland, CA
EMT Certification 01/1993
Canterbury Career College Colton, CA
Welding & Metallurgy 01/1990
Hobart School NC, USMC
Computer Info Systems 01/1989
Riverside City College Riverside, CA
High School Diploma 01/1987
Poly High Riverside, CA
Hobbies/Interest
Creative writing and fiction writing Political studies and debates Gaming, tabletop gaming, roleplaying games, and computer gaming Gardening Cooking Camping and hiking Reading Computer work Learning music
References
Ben Hester, MSGT USMC, 619-***-****
Floyd Seals, UPS Pilot, 808-***-****
Ben Cabrera, IT Manager, Stater Bros, 909-***-****
#HRJ#e7f50e75-2278-4efb-a9f2-d00b73022438#
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