Data Entry Customer Service

Amy Shannon

Clemmons, NC ***** • 336-***-**** • **********@*****.***

A highly motivated individual with strong business acumen and a willingness to take on challenging roles and responsibilities. Offering 20+ years of experience assisting with and fulfilling meaningful and sustainable business growth, and customer-focused deliverables.

S k i l l s

Customer Service • Data Entry • Critical thinking • verbal and written communication • Microsoft word, excel • Confidentiality • Remote Experience

E x p e r i e n c e

Business Development Coordinator Cogent Analytics Greensboro- NC 2024 – 2025

• Use VanillaSoft to contact potential clients to set up a professional introduction with the RVP.

• Maintain a database of existing customers for use in future sales efforts.

• Research potential clients using several resources to ensure the correct information is relayed to RVP

• Scheduled meetings with potential clients to discuss their needs. Business Development Coordinator Parkway Ford Lincoln Winston Salem- NC 2020 – 2024

• Ensure timely response to customer queries about offered products and services.

• Maintain a database of existing customers for use in future sales efforts.

• Identified and secured new business opportunities by collaborating with internal teams.

• Scheduled and conducted meetings with potential customers to discuss their needs.

• Assessed customer demands and offered tailored solutions. Agency Owner/Operator Crystal Seas Travel Clemmons, NC 2015 – 2020

• Maintained awareness of industry trends, including shifts in regulations and technology that affect travel operations.

• Provided top-notch customer support by helping via phone calls, emails, texts.

• Created customized itineraries for customers based on their preferences and budget conducted through thorough research.

• Developed and maintained relationships with a variety of travel suppliers, such as airlines, resorts, cruise lines, etc.

• Securely processed payments using credit cards.

Inside Sales Representative Bath Fitters Kernersville, NC 2016 – 2020

• Utilized telephone sales techniques to acquire new clients.

• Worked alongside various departments to ensure the successful implementation of sales strategies.

• Generated weekly reports to provide a comprehensive summary of sales activities and performance metrics.

• Worked in conjunction with outside sales representatives to maintain and grow product sales.

• Optimized customer service by liaising between outside sales representatives and accounts. Office Coordinator AL Nursing Home Care Winston Salem, NC 2014 – 2015

• Coordinated office operations and procedures, ensuring organizational effectiveness and efficiency.

• Handled confidential information discreetly.

• Promptly followed up with customer inquiries via phone or email.

• Streamlined workloads to efficiently oversee daily operations and meet tight deadlines.

• managed employee payroll, including leave tracking.

• Instructed new hires on appropriate administrative procedures and company policies, diligently verifying the quality of their work.

Certified Nursing Assistant Atrium Health Winston Salem, NC 2012-2014

• Provided patient care, including measuring vital signs.

• Monitored patients for any alteration in their physical or mental state and promptly alerted the registered nurse or physician.

• Assisted patients with daily activities, such as bathing, grooming and dressing.

• Documented activities and recorded information in the EMR system E d u c a t i o n

Associate of Science: Accounting Forsyth Technical CC Winston Salem, NC

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