Customer Support High School

Chicago USA 312-***-**** ******************@*****.*** WWW: Bold Profile

ANGELINE L. WHITE

The Chicago School of Professional Psychology, Chicago, IL No Degree, Liberal Arts, Media Communications, Expected in 06/2028 Prologue Early College High School, Chicago, IL

High School Diploma, Video Production focus, 06/2011 Video Production focus

EDUCATION

● Working toward Associates Degree in Psychology

● Focusing on Clinical Psychology

General labor worker experienced with customer support and service processes. Utilizes strong communication and problem-solving abilities to enhance client satisfaction. I have a great track record of successfully managing tasks in fast-paced environment. Possesses strong background in support systems operations. Demonstrates reliability, adaptability, and strong team collaboration. Skilled in troubleshooting, system monitoring, and customer support. Known for achieving results and meeting changing needs efficiently. PROFESSIONAL

SUMMARY

SKILLS ● Customer service expertise ● Commercial client support

● Business customer support ● VIP customer support

● Report writing ● General security

● CCTV surveillance ● Detail-oriented

● Fast learner ● Time management

● Heavy lifting ● Fast-paced environment

● Team collaboration ● Worksite safety

● Certified in first aid and CPR ● Safety training development CUSTOMER SUPPORT 08/2022 to 09/2022

Starbucks at Chase Tower

WORK HISTORY

Encouraged culture of continuous improvement, leading by example and constantly seeking ways to enhance customer support.

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Provided exceptional customer support by promptly addressing end-user inquiries related to network connectivity or performance.

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Maintained strong relationships with clients by providing exceptional customer support related to their international shipping needs.

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SHIFT MONITOR 07/2018 to 02/2019

Shield Of Hope (Salvation Army), Chicago, IL

BARISTA/ CUSTOMER SUPPORT 05/2018 to 07/2018

Aramark (HMS Host), Chicago, IL

BARISTA/ CUSTOMER SUPPORT 10/2016 to 11/2017

Aramark (Starbucks), Rosemont, IL

STUDENT ADVOCATE 06/2015 to 02/2016

GearUp Chicago, Chicago, IL

YOUTH ORGANIZING 09/2014 to 08/2015

One North Side, Chicago, IL

FILM ASSISTANT/ FILM PARTICIPANT 11/2010 to 02/2015 Spargle Production Agency, Chicago, IL

Assist the Program Director and Program Coordinator in contacting referral shelter to check on the availability daily

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Assist the Program Director and Program Coordinator in making referrals when vacancies exist that will accommodate client in the Emergency Homeless Assessment and Referral Center when vacancies exist at referral shelters or other suitable housing can be arranged

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Work with the Program Director and Program Coordinator to relocate or place clients enrolled in the Emergency Homeless Assessment and Referral Center in appropriate/affordable alternative housing within ten to twelve days of enrollment

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● Serve as meal monitor on assigned days (or as required) to provide coverage Provided mental, emotional and physical support to children with special needs using positive reinforcement.

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Maintained strict compliance with all relevant regulatory guidelines and industry standards to uphold the integrity of patient monitoring processes.

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● Maintained a clean and organized workspace for optimal productivity and safety. Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.

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Contributed to a positive team environment through effective communication and collaboration with colleagues.

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● Maintained regular and consistent attendance and punctuality. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

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Made and served brand-specific café beverages with focus on speed, quality and consistency.

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● Provide tutoring to a cohort of thirty elementary school students in grades 7 and 8

● Lead team building workshops regarding life skills and college readiness Improved youth engagement by organizing and facilitating community events tailored to their interests.

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Increased volunteer participation by creating opportunities for teens to give back to their community and develop valuable skills.

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Created safe spaces for open dialogue among youths, fostering an environment conducive to personal growth and development.

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● Assist with filming and production of local documentary film HOME HEALTHCARE WORKER 11/2011 to 01/2012

Help at Home

INTERN 03/2011 to 04/2011

Community Television Network, Chicago, IL

● Network with law-makers, board members, and community leaders

● Speak at national and international public events advocating for homeless youth

● Support outreach to the community about the importance of programs for homeless youth Increased on-set efficiency by managing equipment inventory and ensuring timely set-up of required gear.

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● Assisted patients with daily living activities, resulting in a higher quality of life.

● Enhanced patient well-being by providing compassionate and attentive care. Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.

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● Wrote, directed, produced, and acted in documentary films and fiction productions

● Taught acting classes to a group of 15 students

Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

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Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

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CERTIFICATIONS ● Illinois Cannabis Training Certificate, 2022-01-01

● Windy City Time 30 under 30, 2014-01-01

● True Colors 40 under 40, 2014-01-01

INTERESTS ● Martial Arts

● Dancing

● Passionate about balancing physical health with mental and emotional wellness.

● Acting and Theater

● Music

● I have a passion for photography and editing photos.

● Homelessness Outreach

● Animal Welfare Advocacy

● I enjoy cooking for friends and family gatherings. Bowling

flag football

baseball

EXTRACURRICULAR

ACTIVITIES

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