It Support Technician

Paul Taylor

IT Support Technician

801-***-**** Salt Lake City, 84116, UT ******.******@******.** Dynamic IT Support Technician with over 6 years of experience in desktop support and technical troubleshooting. Proven track record of resolving 85% of issues on first contact while providing support for 1500+ users in a state organization. Skilled in diagnosing hardware and software issues across diverse operating systems and managing user accounts in Active Directory. Eager to leverage expertise in technical support to enhance operational efficiency and user satisfaction. SKILLS

● Help Desk Software

(ServiceNow)

● Hardware and Software

Issues

● Windows 10/11

● TCP/IP

● Troubleshooting

● Remote Desktop

● macOS

● DNS

● Linux

● Apple Installation

● Process Improvement

● Active Directory

● Customer Service

● Networking Knowledge

WORK HISTORY

State of Utah, Salt Lake City, UT - Desktop Support Specialist II (2024 - 2025)

● Provided technical support to over 1500 state employees, resolving 85% of issues on the first contact..

● Diagnosed and resolved hardware and software issues for a variety of desktop operating systems

(Windows 11, macOS).

● Installed, configured, and maintained computer peripherals, including printers, scanners, and mobile devices.

● Assisted with the deployment and maintenance of state-wide software applications.

● Managed user accounts and permissions within Active Directory. GE Healthcare, Salt Lake City, UT — Production Technician II (2018 - 2024)

● Configured, calibrated, troubleshot, repaired, and tested GE OEC Elite and 9900 (Surgery C Arm X-Ray equipment.

● Provided critical support for the completion of VCN for the GE Neo (Mini View) X-Ray product. EDUCATION

Bear River High School (1989 - 1993)

Gained early technical experience through the school's vocational technology program. Maintained consistent academic performance while working part-time.

Bridgerland Applied Technology College (1997 - 1999) Certificate in Drafting and CAD Design

Google (2025)

Technical Support Fundamentals

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