Account Manager Store

Alexander Toymil

Miami, *****, USA, 786-***-****, *******@*******.***, https://www.linkedin.com/in/alexandertoymil- aa9105233

SUMMARY Dynamic Assistant Store Manager with over 15 years of retail experience. Specializing in team leadership, customer satisfaction, and inventory management. Achievements include supervising 180+ employees and consistently meeting payroll and P&L goals. Proven ability to optimize service delivery and build strong community relationships. Prepared to leverage skills to enhance operations and drive success in the retail environment. WORK EXPERIENCE

03/2024 – Present Lead Retail Sales Associate, Wildfork Miami, USA Guided customers in selecting popular dishes and protein options, thereby enhancing their overall shopping experience.

Implemented strong inventory control measures to maintain product freshness and ensure availability.

Performed comprehensive opening and closing tasks each day without supervision.

01/2023 – 12/2023 Key Account Manager, Bass Pro Shops Dolphin mall, Miami Day Elevated customer satisfaction levels by equipping the team with training to enhance service performance.

Supervised post-sale service efforts and established swift, effective strategies for resolving customer problems.

Fostered relationships with customers and the community to support enduring business expansion.

01/2022 – 12/2022 Territory Account Manager, Congo Brands Hybrid, Miami Dade County Managed a team of 10 account managers across 500 sites within the territory.

Achieved sales objectives ahead of schedule by fostering and empowering a results-driven sales team.

Delivered impactful presentations on products and services to fulfill business sales targets.

09/2005 – 05/2021 Asst. Store Manager, Publix

Supermarkets Store

Various stores, Miami Dade County

Directed daily operations and the performance management of over 180 staff members, driving operational excellence.

Delivered outstanding customer service, reliably securing high levels of customer satisfaction.

Led weekly store meetings while successfully meeting payroll and profit- and-loss objectives.

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EDUCATION

01/1994 – 08/1996 Miami Dade College

Some College (No Degree), Business Management

Miami, USA

08/1990 – 06/1993 G. Holmes Braddock Senior High School High School Diploma

Miami, USA

SKILLS Sales and marketing goals Staff management

Inventory control Performance tracking

Food safety certification First aid, CPR and AED certified Operations management Staff hiring

Team building and leadership Customer satisfaction Business goal achievement Relationship building with customers Goal and results-oriented Customer-focused

Independent work proficiency Strategic thinking

Management Customer Service

Teamwork Adaptability

Diversity and Inclusion Continuous Learning

LANGUAGES English (Native or Bilingual) Spanish (Full Professional)

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