Acute Care Customer Service

Victoria (Vickie) Peterson-Eells

************@********.*** * 541-***-****

SUMMARY

Secretary with over 25 years of experience in the legal and medical field that thrives in a demanding, fast-paced environment.

SKILLS

administrative support

ability to multi-task

knowledge of office equipment

customer service / reception

legal transcription

medical terminology

medical coding / billing

EXPERIENCE / EMPLOYMENT HISTORY

Unit Secretary (per diem) - Curry Medical Practice, Curry Health Network (September 2022 – present) Chart prep for Dr. Stephanie Laudert (part time). More recently, working in Medical Records scanning with Epic / OnBase programs

Unit Coordinator - Curry Health Network (Curry General Hospital) (12/2012 – present.) Acute Care and Outpatient Services (part time)

Secretarial support for physicians, nurses, other medical technicians in Acute Care and Outpatient Services.

reception; coverage of telephones

maintain daily statistics / census

assemble and maintain acute care charts, as well as Coumadin Clinic patient charts

prior authorizations for outpatient services

medical record retrieval upon request

lab and radiology order entry

facilitate and compile information for the transfer of patients to another facility; maintain log books

responsible for the RX Assistance Program

maintain strict adherence to HIPAA rules and regulations

Patient Accounts Representative – Dr. Michael O’Gara (03/2011 – 12/2012)

Responsible for phone coverage to include scheduling, coding/payments/billing, and general inquiries related to a medical office.

reception; coverage of telephones

V Peterson-Eells – Page 2

medical ICD-9 and CPT coding

correspondence / form templates

filing / faxing / general office equipment

(From April 2004 to August 2007, I was also employed with Dr. O’Gara with basically the same duties.)

EDUCATION AND TRAINING

Blue Mountain Community College, Pendleton, OR

Secretarial Science – one (1) year (1971

Southwestern Oregon Community College, Coos Bay, OR

Medical Terminology (one (1) semester – online)

Kaplan University (online)

Medical Billing Certificate

2010

Career Steps (online)

Medical Transcription (not completed)

2011

HCPro

Medical Coding (boot camp)

12/2016 – 03/2017

Certified through AAPC (05/2017)

REFERENCES (Upon Request)

Contact this candidate