Financial Reporting Customer Service

Besmira Isufi

Saint Johns, FL ***** 347-***-**** ********@*****.***

Professional Summary

Detail-oriented finance and import specialist with over 11 years of experience in international trade, financial operations, and compliance. Proficient in managing import processes, invoicing, vendor relations, and financial reporting. Fluent in English and Albanian, with a strong ability to adapt to remote work environments. Seeking to leverage expertise in a dynamic finance or operations role.

Professional Experience

Mr. Bar-B-Q Products LLC – Long Island, NY / Remote Senior Import and Finance Specialist

October 2013 – April 2025

Managed import orders and invoices using Great Plains (GP) system, ensuring accurate financial documentation.

Coordinated with international factories to monitor shipments and ensure timely deliveries.

Prepared commercial documentation to facilitate customer payments and compliance.

Reviewed and approved shipping marks for accuracy, adhering to customer specifications.

Organized lab testing and inspections, coordinating audits to meet quality standards. AAA Animal Hospital – Long Island, NY

Bookkeeper

December 2012 – October 2013

Managed payroll processing and prepared monthly financial statements.

Oversaw invoicing and billing, ensuring timely and accurate financial transactions.

Supported front desk operations and customer service, enhancing patient satisfaction. Mango USA Inc. – Long Island, NY

Operations Assistant

November 2010 – September 2012

Processed orders, items, and invoices using QuickBooks, maintaining accurate records.

Managed shipping department operations, including creating UPS/FedEx shipping labels.

Handled incoming calls and resolved customer inquiries, providing excellent service. National Securities – New York, NY

Stock Broker Intern

September 2010 – December 2010

Scheduled appointments for clients with brokers, facilitating efficient operations.

Enhanced financial knowledge and customer communication skills in a fast-paced environment.

Education

Brooklyn College, Brooklyn, NY

Bachelor of Science in Finance, Business & Management Graduated: June 2011

Skills

Financial Software: Great Plains (GP), QuickBooks

Microsoft Office Suite: Word, Excel, Outlook

Financial Reporting and Invoicing

Import/Export Documentation and Compliance

Vendor and Shipment Coordination

Bilingual: English and Albanian

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