Customer Service Human Resources

LaToya N. Rem

• 346-***-**** • *********@*****.***

Professional Summary

The key skills that I possess is my ability to learn new skills quickly, being able to adapt to new work environments and knowing how to work with others. My experiences allowed me to learn how to be a team player, provide exceptional customer service along with being a dependable and reliable asset to your company. I would like to be in your employ so that I can expand my knowledge and skills so that I can progress further in the future.

Professional Skills/Computer Expertise

■ Critical Thinking

■ Mentor

■ Exceptional Problem Solving

Skills

■ Expert in All Areas Microsoft

Office

■ Detail Oriented

■ Charting / Documenting

■ Type 83 WPM

■ Trained New Hires ■ Human

Resources ■ Education in Human

Services Management ■ Extreme

■ Goal Oriented

■ Multi-Tasking Skills

Professional Experience

■ Facilitator

■ Online Research Expert

■ Inventory Specialist

■ Customer Service Specialist ■

Organization

■ Up to Date on the Training

Fulfillment Associate, O’rielly Distribution Center, Houston, Texas, September 22 to August 23

● Stocked materials correctly to ensure location accuracy

● Quickly organized team members to work efficiently

● Consistently made productivity goals with any assignment given

● The to go to person when help is needed on behind assignments Nursing Assistant, MD Anderson Cancer Center, Houston, Texas, May 2013 – March 2015 ● Provided exceptional patient care and customer service to all I encountered ● Ensured accuracy in all documentation and charting to ensure correct patient services ● Maintained unit resources to ensure timely care

● Was the person to go when patients needed more care Unit Secretary / PCA II, The Methodist Hospital System, Houston, Texas, October 2004 – June 2011 ● Was the first point of contact for all visitors

● Worked closely with Physicians and RN’s to provide exceptional care

● Was exceptional in obtaining and handling specimens with superb accuracy

● Made sure that I was available when help was need to prevent a delay in care Education & Certifications

University of Phoenix: Associate’s degree; Human Services Management Houston, Texas Ross Shaw Sterling: High School Diploma, Houston, Texas American Red Cross: CPR, Houston, Texas

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