Support Specialist Technical
Resume:
Kossi Ognodo
Germantown, MD
***********@*****.***
LinkedIn: Kossi Ognodo
Active Secret Clearance Bilingual: English & French Professional Summary
Reliable and detail-oriented IT professional with
experience supporting government systems, federal users, and secure environments. Veteran of the U.S. Army with a background in mechanical systems and a current role as Computer Support Specialist under a federal contract. Skilled in system administration, cybersecurity, technical support, and data processing center operations. Currently pursuing an Associate degree in Cybersecurity. Known for solving problems quickly, working independently or in teams, and adapting well in high-pressure environments. Technical Skills
• System Support: Windows OS, end-user support,
ticketing systems, imaging computers
• Cybersecurity: CompTIA Security+, Google
Cybersecurity Certificate
• Cloud & Network: AWS Certified Solutions Architect – Associate, networking fundamentals
• Tools: ITIL knowledge, Microsoft Visio, ServiceNow, data center operations, system administration
• Languages: Fluent in English and French
• Other: Computer architecture, hardware diagnostics, remote support, troubleshooting
Professional Experience
• Computer Support Specialist
1Prospect Technologies, LLC – Fort Detrick, MD
Nov 2024 – Present
- Provide Tier 1 & 2 IT support for users in a federal network environment
- Use ServiceNow to manage tickets, track issues, and maintain documentation
- Image and configure computers to meet DoD security standards
- Support system administration tasks, software
installations, and routine maintenance
- Monitor data processing operations and escalate system or user issues as needed
- Maintain professionalism in a secure environment with users of all levels
• Utility Equipment Repairer (AC Mechanic)
United States Army
Jan 2022 – Aug 2024
- Maintained and repaired mechanical systems in military facilities and vehicles
- Gained experience in diagnostics, inspections, and field maintenance
- Learned to work in high-stress, fast-paced environments under strict protocols
- Coordinated with engineering and operations teams to support mission-critical equipment
• Cyber Café Manager
Cyber Café La Fortune – Lomé, Togo
Jun 2019 – Jun 2021
- Managed a small team and oversaw daily IT operations
- Installed and maintained networks, printers, and software for over 20 systems
- Provided basic tech support and handled customer service
- Controlled inventory, performed light system admin tasks, and kept systems running
Education
Associate of Science in Cybersecurity (In Progress) Colorado Christian University – Online
Expected Graduation: 2026
High School Diploma
Lycée Sainte Catherine, Togo – 2011
Certifications
• CompTIA Security+
• AWS Certified Solutions Architect – Associate
• Google Cybersecurity Certificate
• Networking Essentials
Veteran Status
Honorably discharged from the U.S. Army after 2 years and 8 months of service
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