Support Technician Aws Cloud
Resume:
Professional summary Cloud Support Technician with over 10 years of extensive experience in cloud technologies and network management. Proficient in DNS, Meraki, Azure, AWS, and Linux, with a proven track record of enhancing network security and improving operational efficiency. Certified in AWS Cloud Practitioner, CompTIA Cloud+, and Microsoft AZ-900, committed to leveraging technical skills to drive innovation and optimize cloud solutions.
Courses
AWS Cloud Practitioner at AWS
Cloud+ at CompTIA
AZ-900 at Microsoft
Confluence Fundamentals at Atlassian
Security+ at CompTIA
Network+ at CompTIA
Oracle Database Administration/SQL (in progress)
Employment history
Jun 2022 - May 2025 Firewall Analyst, VikingCloud
Southfield, MI
• Enhanced network security by deploying advanced cloud-based firewalls (Meraki, FortiManager), leading to improved compliance and reduced cyber threats for clients.
• Automated ticket resolution using AI tools, improving response times by 30%.
• Troubleshot TCP/IP, DNS, DHCP, VPN, and SSH issues in Windows/Linux environments.
• Analyzed client network vulnerabilities and implemented targeted solutions, resulting in substantial improvements in overall security posture. Jun 2021 - Feb 2022 Fleet Response Operator, TaskUs via Waymo Hamtramck, MI
• Monitored and analyzed real-time data streams from autonomous vehicles, leveraging cloud- connected telemetry systems to ensure 99.9% service availability.
• Executed timely remote updates to vehicle systems, achieving seamless upgrades and minimizing downtime for fleet operations.
• Identified and resolved performance anomalies in vehicle software, reducing critical incidents.
• Maintained comprehensive logs of operational metrics, enabling data-driven decisions that led to noticeable gains in service efficiency.
Andrei Sims
Cloud Support Technician
Detroit, US, 48201
****.******@*****.***
Nov 2018 - Jun 2021 Technical Support Specialist, Concentrix via General Motors Warren, MI
• Resolved technical issues for cloud-based applications and embedded systems, resolving issues with mobile apps, Wi-Fi, and cloud sync.
• Created a knowledge base for common technical queries, streamlining support response times and empowering users that reduced escalations by 45%, improving operational efficiency.
• Analyzed user feedback to identify recurring issues, leading to targeted improvements in application performance.
Oct 2017 - Nov 2018 Sortation Associate, Amazon
Oak Park, MI
• Streamlined inventory sorting process, enhancing throughput and ensuring timely order dispatch, which improved overall operational efficiency.
Feb 2014 - Nov 2018 Professional Caregiver, Choice Independence Oak Park, MI
• Provided living supports for individuals with developmental disabilities. Feb 2011 - Jun 2013 Member Services (CSR), Kelly Services Highland Park, MI
• Resolved customer inquiries across multiple platforms, leading to improved satisfaction scores and retention rates.
Aug 2009 - Jan 2011 Customer Support, Colwell & Salmon Livonia, MI
• Handled loan modifications with precision, leading to improved customer satisfaction and streamlined approval processes.
Apr 2005 - Jul 2009 Tier 1 Support Escalations, Time Warner Cable Irving, TX
• Diagnosed and resolved LAN/WAN connectivity issues impacting ISP services, applying TCP/IP, DNS, and DHCP expertise to reduce on-site dispatches by 35%.
• Analyzed recurring technical issues to identify root causes, implementing solutions that led to noticeable gains in service reliability.
• Led a 12-person escalations team, developing standardized troubleshooting workflows later adopted org-wide. Streamlined incident management processes, improving response times and enhancing overall customer satisfaction.
Education
Jan 2024 - Sep 2025 Bachelor of Science, Cloud Computing Western Governors University, Salt Lake City, UT
2019 - 2021 Associate of Applied Science, CIS: Cybersecurity Wayne County Community College District, Detroit, MI Skills AWS Azure Cloud Security
TCP/IP DNS DHCP
SSH VPN Linux
Windows Terraform Jenkins
Maven Zendesk Remedy
Meraki SIEM: Tenable Nessus, Azure
Sentinel, Splunk, Qualys
Active Directory
FortiManager CloudFormation Technical Writing
Links
LinkedIn linkedin.com
GitHub github.com
Additional information Client Testimonial
M.S., Manager, The Deters Company, dba Wendy's
I just wanted to take the time to let the company know how kind, patient, and knowledgeable Andrei was. He took the time to help me understand the firewall and network connections while assisting to resolve my software issues. I wanted to make sure that you noticed he went above and beyond, helping a guy who flips burgers understand the network.
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