Customer Service Pharmacy Technician

KEONDRA EVERETT

870-***-**** ************@*****.*** Little Rock AR

OBJECTIVE

Compassionate and dependable healthcare professional with over 15 years of experience in clinical, surgical, and home care environments. Proven ability to provide high-quality patient support, maintain sterile conditions in surgical settings, and assist in developing youth and community programs. Strong interpersonal skills and a patient-focused approach. Certified in CNA, BLS, ACLS, CPR, and Pharmacy Tech.

SKILLS

Patient advocacy

PROFESSIONAL EXPERIENCE

QBHP, Youth Home, June 2024-Current

Little Rock, AR

Fostered emotional and behavioral growth in adolescents within residential care. Maintained structured, safe environments through direct supervision and mentoring. Collaborated with therapists and case managers to execute individualized care plans. Facilitated therapeutic activities and life skills training to enhance social development. Certified Nursing Assistant, First Choice Home CareInc, February 2007-Current Little Rock, AR

Provide daily personal care, including bathing, grooming, dressing, and meal assistance. Monitor and report vital signs and patient conditions to healthcare staff. Promote patient comfort, dignity, and independence in home settings. Uphold sanitation and infection control protocols. Surgical Technologist, University of Arkansas for Medical Sciences, January 2021-October 2023 Little Rock, AR

Prepared sterile operating rooms and equipment for surgical procedures. Assisted surgeons by passing instruments and managing surgical tools. Maintained strict aseptic techniques and safety standards during operations. Supported preoperative patient preparation and reassurance. Customer Service Associate, J. Chatman Transport, March 2018-January 2021 Dumas, AR

Delivered excellent customer service in high-volume settings. Handled inquiries, resolved issues, and ensured client satisfaction. Escalated complex concerns while maintaining a courteous and professional demeanor. Youth Leader, Second Missionary Baptist Church, February 2007-January 2021 Dumas, AR

Mentored youth in personal development and community engagement. Organized leadership-building programs and faith-based activities. Promoted self-esteem, career planning, and goal-setting. Pharmacy Technician, Fred's Pharmacy, March 2017-May 2017 Dumas, AR

Prepared medications under pharmacist supervision. Assisted with insurance claims, inventory tracking, and prescription labeling. Ensured accuracy and compliance in pharmaceutical tasks. EDUCATION

Associate Degree

Surgical Technology, Southeast Arkansas College

CERTIFICATIONS & LICENSES

Certified Nursing Assistant (CNA)

Basic Life Support (BLS)

Advanced Cardiovascular Life Support (ACLS)

CPR & AED Certification

Pharmacy Technician License

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