Technical Support User Experience
Resume:
Robyn Johnson
https://www.linkedin.com/in/robyn-x-johnson/
******************@*****.***
PHONE
Skills
Database Administration
Technical Support
Email Marketing
Analytics
Technical Support
HyperText Markup Language
(HTML)
SQL (Programming Language)
JIRA
Zendesk
Atlassian Confluence
RESTful API
Debugging
Software as a Service (SaaS)
Postman API Platform
Cascading Style Sheets (CSS)
User Experience (UX)
Microsoft Excel
Systems Integration
Work Experience
Jun 2022 - Present
Las Vegas, NV
Product Expert - Developer Support
Klaviyo
Technical support, API troubleshooting, developer support, code debugging, stripe billing, integration system admin, E-commerce marketing strategy, E-commerce liquid template language, CDP, analytics reporting
Nov 2020 - Jun 2022
Remote, NV
Sr. Customer Educator
Teachable
Effectively and concisely communicates KPI reports to senior leadership and stakeholders.
Evaluates the customer experience journey and provides key technical recommendations and solutions.
Crafts intelligent, professional response inline with company brand safety guidelines and policies.
Tracks changing software and technology trends with potential impacts and key initiatives alignment.
Supports customers throughout incident response and resolution management.
DNS troubleshooting
May 2018 - Nov 2018
Las Vegas, NV
Aviation Communication Dispatch
McCarran Airport
Coordinated mission-critical communications between law enforcement, first responders and citizens. Airport tram system admin Tracked and maintained over 2k inbound and outbound response logs assigning case numbers.
Oct 2013 - Feb 2017
Las Vegas, NV
Sr Customer Relations Manager
SolarCity
Oversaw the team operations and sales funnel lifecycle to increase business revenue and boost morale.
Monitored KPI metrics and developed actionable insights to improve efficiency and performance.
Resolved External Stakeholder escalations, provided appropriate solutions for highly escalated solar projects and alternatives within appropriate timeframes.
Utilities Escalations
Permitting escalations
Contact this candidate