Medical Assistant Quality Assurance

Ebony Smith

**********@*****.*** 601-***-**** Vicksburg, MS

SUMMARY

Seasoned healthcare professional with 10 years of experience, seeking a Remote Customer Service Representative position. Skilled in patient advocacy, workflow optimization, and cross-functional collaboration. Proven track record in improving patient satisfaction, streamlining scheduling, and leading quality assurance initiatives. WORK EXPERIENCE

MEA Vicksburg Remote

Lead Clinical Medical Assistant Jan 2022 - Present

• Conduct quality assurance assessments to pinpoint and rectify workflow inefficiencies, resulting in a 31% reduction in administrative errors.

• Design and deliver a structured training program that enhances operational efficiency by 25% and elevates patient satisfaction by 41%.

• Collaborate with interdisciplinary teams to facilitate integrated care and implement evidence-based treatments.

• Manage daily clinic operations, ensuring efficient appointment scheduling, equipment upkeep, treatment room readiness, and prompt prescription refill processing. Ortho Sport & Spine Remote

Certified Clinical Medical Assistant Jan 2022 - Oct 2022

• Enhanced scheduling processes, achieving a 33% decrease in patient wait times while optimizing the use of clinic resources.

• Developed and implemented a predictive maintenance program for medical equipment, resulting in a 39% reduction in downtime and annual savings of over $45,000 in repair costs.

• Collaborated with cross-functional teams to refine insurance verification procedures, leading to a reduction in claim rejections, and created custom patient education content that contributed to a 93% treatment adherence rate. Merit Health – Vicksburg Vicksburg, MS

Certified Clinical Medical Assistant Dec 2019 - Jan 2022

• Conducted thorough assessments of patient records, maintaining strict adherence to healthcare regulations and achieving complete accuracy in documentation.

• Facilitated patient access to appropriate community care resources and ensured eligibility and procedural standards were upheld during care delivery.

• Managed initial patient interactions, including intake procedures, vital sign measurement, and history documentation, effectively supporting daily operations for high patient volume. Surgical Associates Jackson, MS

Certified Clinical Medical Assistant Nov 2018 - Oct 2019

• Managed comprehensive administrative duties, enhancing office efficiency by coordinating patient scheduling and documentation, and liaising with insurance providers to confirm coverage details.

• Administered the EMR system, maintaining accuracy in patient demographics and insurance information, and communicated with patients regarding preauthorization requirements. Merit Health Internal Medicine Madison, MS

Certified Clinical Medical Assistant Dec 2017 - Nov 2018

• Implemented an electronic medical record system, enhancing patient record accuracy by 20% and reducing appointment wait times by 15%.

• Collaborated with physicians to formulate patient care plans, showcasing adeptness in patient advocacy and medical terminology comprehension.

• Developed an inventory control process that curtailed medical supplies and medication expenditures by over

$27,000.

St. Dominic Hospital Jackson, MS

Clinical Medical Assistant Nov 2016 - Jan 2018

• Prepared patients for various procedures, performing EKGs, glucose, and pulmonary function tests, alongside phlebotomy services.

• Enhanced patient comprehension of treatment protocols and health management, contributing to a 37% improvement in patient health outcomes.

• Delivered comprehensive patient care, managed medication administration, vital signs monitoring, and specimen collection, while conducting triage for over 40 patients daily. Merit Health River Region Jackson, MS

Phlebotomist – Clinical Mar 2014 - Nov 2016

• Optimized documentation protocols, resulting in enhanced lab order processing and diagnostic efficiency.

• Conducted daily blood collections utilizing venipuncture and capillary techniques, averaging 15 procedures per day.

• Collaborated with healthcare administrators to uphold OSHA and HIPAA standards, ensuring a secure and private setting for patient and staff welfare.

EDUCATION

Mississippi Board of Pharmacy

Certified Pharmacy Technician, Pharmacy Technician Mar 2023

National Healthcareer Association

Certified Clinical Medical Assistant (CCMA), Medical Assisting Apr 2015

National Healthcareer Association

Certified Phlebotomy Technician, Phlebotomy

Apr 2012

CERTIFICATIONS

Certified Pharmacy Technician, Mississippi Board of Pharmacy Mar 2023 Certified Clinical Medical Assistant (CCMA), National Healthcareer Association Apr 2015 Certified Phlebotomy Technician, National Healthcareer Association Apr 2012 SKILLS

Staff Development & Training • Workflow Prioritization • Evidence-Based Medical Practice • EMR Systems • Medical Terminology • Scheduling • Documentation & Reporting • Triaging • Hipaa • Treatment Planning • Medication Administration • Strategic Planning • Sanitation & Sterilization • Insurance • Patient Assessment

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