Customer Service/Administrative

KRISTEN DENTON

CUSTOMER SERVICE/ADMINISTRATIVE

941-***-**** ***********@*****.*** Brandon, FL

SUMMARY/OBJECTIVE:

Adept at managing operations, ensuring accurate documentation, and 10 years enhancing patient experiences. Committed to maintaining high standards of service and improving workflow efficiency. To secure a professional position in a reputable facility where I can continue to develop and enhance my hands-on skills and knowledge.

SKILLS:

High Volume Calls/Phone MS Office Documentation/Records Specialized Software

Information Intake Payment Processing Customer Service Scheduling

PROFESSIONALS SKILLS/ACCOMPLISHMENTS:

CUSTOMER SERVICE:

Promptly answers, screens, and processes service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures.

Provides information on programs, policies, and procedures.

Collects and enters intake information into the appropriate service software system to initiate the transaction.

Reviews all information and submit payment request.

Meets the expectations of our internal and external customers in providing excellent service.

SECRETARY/ASSISTANT

Coordinated appointments and ensuring timely follow-ups

Arranged follow-up ensuring continuity of service

Requested records and documentation, maintaining compliance.

OFFICE ADMINISTRATION

Reviewed and updated files, enhancing accuracy in records.

Maintain safety standards.

Focus on quality patient care and safety.

Managed high call volumes, providing essential information to customers/clients

WORK HISTORY

Clinical Staffing, North Port, FL

Quest Diagnostics/Medical Staffing, Sarasota, FL

University Family Healthcare, Lakewood Ranch, FL

Florida Dermatology, Venice, FL

CERTIFICATIONS

Certified Medical Assistant, Career Institute of Health & Technology

A.O.S Surgical Technology, Mandl College of Allied Health

EDUCATION

Phlebotomy Technician, National Health Career Institute

GED, Career Institute of Health & Technology

VOLUNTEER/COMMUNITY SERVICE

VOLUNTEER WAREHOUSE PACKAGING AND FOOD SERVICING 2025

Feeding Tampa Bay- Trinity Cafe Tampa, FL

VOLUNTEER WAREHOUSE PACKAGING 2025

Metropolitan Ministries- Warehouse Tampa, FL

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