Customer Service Social Media

Marla Donaldson

Cincinnati, OH 513-***-**** ************@*****.***

Qualifications

MBA degree, enhanced by diversified experience in employment branding, recruiting, sales, customer service, administrative and business management. Exceptional interpersonal skills, combined with keen insight and the ability to understand people and their motivations. A dynamic communicator with good listening skills, a genuine interest in helping others, and proven ability to gain people’s confidence and build trusting relationships. Entrepreneurial and customer-focused with sound decision-making and problem-solving skills. Organized and efficient in managing multiple projects simultaneously.

Key strengths:

Business savvy to recognize and capitalize on market opportunities;

Ability to quickly establish rapport and put people at ease;

Strong leadership qualities; ability to clearly communicate expectations; provide guidance and support, and follow-through to ensure objectives are met.

Skills

HR experience with sourcing, recruiting, onboarding, training and retention

Administrative support to Regional Managers, C-Suite Executives including appointment setting, travel arrangements and reimbursements, timesheets, PTO, scheduling and planning meetings

Customer Service, internal and external including Call Center Operations, Business Development

Microsoft 365, Teams, Zoom, ATS, CRM, Social Media platforms

Self-starter, quick learner, time manager, detail oriented, problem solver, organized and goal oriented

Excellent writing with attention to grammar and punctuation

Reliable, trustworthy, hardworking and honest

Education

Master of Business Administration, Indiana Wesleyan University, Marian, IN – GPA: 3.71

Bachelor of Music, Cincinnati Christian University, Cincinnati, OH

Experience

Personal Shopper

InstacART, Cincinnati, OH May, 2023 – Present

Independent Contract Recruiter

Various Companies, Cincinnati, OH July, 2019 – April, 2023

HMD Trucking, Verst Logistics, Jabil, EW Scripps, Luxottica, Patheon, Multicolor, Kimco Services

Senior Recruiter

Roadrunner Transportation Systems, Cudahy, WI June, 2017 – June, 2019

Senior Recruiter

Elite Professional Staffing, Cincinnati, OH November, 2016 – May, 2017

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