Scrum Master Senior Software

KWADWO SAMPONG

Litchfield, NH ********@*****.*** 203-***-****

QA STRATEGY DEVELOPMENT PEOPLE MANAGEMENT SCRUM MASTER

PROFESSIONAL SUMMARY

Results-driven Senior Software QA Manager talented at guiding teams to deliver strong QA practices within highly regulated fields.

Extensive experience in compliance and advanced QA frameworks, and adept mentoring teams and integrating Agile methodologies. Demonstrated success analyzing and verifying requirements and confirming functionality, performance, and reliability across diverse products and platforms. Practiced in cross-functional communication, adept at collaborating interdepartmentally to define project scopes and timelines, and skilled at negotiating buy-in from senior-level decision makers in high pressure situations. Committed to ensuring acceptance criteria met and issues resolved and leading teams to exceed organizational goals by deploying high-quality software solutions.

Team Leadership Agile Methodologies & Scrum Practices Root Cause and Corrective Action (RCCA) methodologies

AS9100 Compliance & Aerospace Standards CMMI Process Improvement Lean Six Sigma & Continuous Improvement

Software Development Lifecycle (SDLC) Software Peer Reviews & Metrics Analysis Software Review and

Configuration Control Boards Software Change Request Verification Functional Qualification Testing (FQT) Testing

Tools: Jira, BitBucket, GitLab, Jenkins, Coverity Quality Assurance Auditing (ISO, AS9100) Software Quality and Metrics Tracking

Team Leadership Agile Methodologies & Scrum SDLC / STLC Quality Control Process Optimization Test Planning & Execution

GXP Staff Development End to End Testing UAT Testing SIT Testing Requirements Analysis Technical Specifications Test

Strategy Defect Tracking & Management Version Control HITRUST Release Planning and Management Resource Allocation Project Management Regulatory Compliance HIPPA GDPR SOC 2 Type 2

TECHNICAL PROFICIENCIES

User Acceptance Testing User Testing Regression Testing Functionality Testing Performance Testing Accessibility Testing Web

Services Oracle CC&B MS SQL MS Access SharePoint HTML MS Office Suite MS Project Visio Swagger Insomnia QMS

Cucumber ALS/ALSCOM Quick Test Professional Black box .NET, White Box, SOAPUI REST Test Manager Load Runner

Test Director Predictive analytics Selenium Macro Web Analytics SOA JIRA TFS Test Manager, TestRail, Android JAWS IOS API CI/CD TFS XCode GitHub Polarion Leankit Peak TestTrack

WORK EXPERIENCE

L3Harris Technology – Londonderry,NH

LEAD QUALITY ENGINEER 01/2025– Present

•Conducted FIAR to verify product conformance with design specifications and regulatory requirements.

•Led Root Cause and Corrective Action (RCCA) investigations, driving effective problem resolution and implementing preventive measures.

•Proactively monitored, analyzed, and reported process and product performance, employing Six Sigma methodologies to drive continuous improvement.

•Managed projects and processes with general supervision, recommending enhancements to systems and operational workflows.

•Ensured verification and validation of products and processes, confirming conformance with contractual and customer requirements.

•Reviewed and approved product design and process changes, participating in verification, validation, and acceptance activities.

•Conducted reviews and dispositions of nonconforming products to mitigate risks and improve compliance.

•Represented the organization in customer interactions, including engagements with DCMA, ensuring quality expectations were met during production.

•Assisted in internal audits of the Quality Management System to maintain regulatory compliance and process efficiency.

•Provided training, mentoring, and coaching to lab and inspection personnel on technical product requirements and quality standards.

Johnson & Johnson – Raritan, NJ

MANAGER, SENIOR SOFTWARE TEST ENGINEER / SCRUM MASTER (remote)

8/2019 – 10/2024

SOFTWARE TEST ENGINEER LEAD (remote)

4/2017 – 8/2019

●Spearhead high-performing team of 7 Test Engineers and Developers, completing testing and support for IoT and Cloud Solutions Implementation and new development of embedded software across platforms.

●Evaluate technical specifications and requirements, reviewing software development plans, UI and software requirements, system software architecture, and software design documents, confirming compliance with ISO guidelines, updating and maintaining documents, and adhering to plans and designs.

●Direct design and implementation of test strategies, plans, requirements, and validation protocols, leveraging knowledge of best-practices and organizational policies to determine appropriate tools, technologies, and product testing architecture

●Manage Agile development team, serving as Scrum Master to lead Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, reviewing progress and removing roadblocks to ensure completion within deadlines.

●Collaborate with Product Owner to prioritize product backlog and facilitate team meetings to delegate assignments, tracking and reporting on KPIs to confirm team productivity.

●Coach and mentor team on Agile processes and methodology, providing informative feedback and guiding team to remain effective and focused.

●Serve as Release Manager to develop and implement comprehensive release plans for new features, bug fixes, and security updates, collaborating with stakeholders to define scopes and timelines to ensure quality, timely release into production environments.

●Steer cost-effective resource management, partnering with Product Managers, Developers, QA teams, and Operations teams to align project goals and allocate personnel, infrastructure, and tools to complete projects within timelines and budgets.

●Play key role in compliance and risk management, analyzing software systems to ensure compliance with Good Practice (GxP) regulations and standards for production, quality control, and data management systems.

●Partner with Product Owners and stakeholders to integrate system documentation in compliance with ISO 62304, defining software development plan, incorporating risk management and risk assessments, documenting actions, and conducting audits to ensure requirements and design traceable to testing and validation.

●Review and update SOPs, quality best practices, regulations, and SW Requirements Specification of the system control unit, as well as lead and evaluate audits of software quality SOP's and Frameworks, ensuring compliance with ISO 14971 and ISO 13485 guidelines.

●Lead training activities for 8 Jr Test Engineers, instructing on processes, protocols, and compliance with organizational, federal, and international standards and regulations, and establishing best-practices.

American Well (Amwell) - Boston, MA

SENIOR QUALITY ASSURANCE ENGINEER-LEAD -MOBILE APPLICATION

10/2016 – 4/2017

●Oversaw end-to-end testing of healthcare mobile and desktop applications empowering doctors to communicate with patients, collaborating cross-functionally with diverse engineers and internal stakeholders across all organizational levels to deploy highquality applications that adhere to federal standards and HIPPA regulations.

●Managed and developed test automation frameworks for telehealth web and mobile applications on both Android and iOS utilizing SDK.

●Strategized test plans, developing, designing, and executing comprehensive manual test cases leveraging Jira and Zephyr to complete UI, Functional, Regressive, Backend, Frontend, API, and End to End testing.

●Reviewed builds using XCode, deploying on both Android and IOS platforms to complete comprehensive Functional and End to End testing.

●Supported development of internal SSA accessibility reporting application, in addition to creating accessibility reporting template for SSA testers, streamlining process to improve efficiency and productivity.

Fidelity Investments - Merrimack, NH

SENIOR MOBILE QUALITY ASSURANCE ENGINEER -LEAD, PI MOBILE

9/2014 – 9/2016

●Directed development and execution of test plans, automation frameworks, and test scenarios for iOS, Android, and web applications for regression and release, leading team of 5 QA engineers, delegating tasks, and prioritizing activities.

●Managed consulting engineering team of 10 third party on and offshore associates, directing information flow to multiple parties and leading co-engineering efforts with internal and external teams to deliver client solutions.

●Led testing for iOS trading application upgrade from version 2.0 to 3.0, designing and implementing test cases, documenting and reporting bugs, and following up on bug fixes to ensure high-quality software prior to release.

●Collaborated with clients, stakeholders, and development teams, assessing and understanding product requirements, defining solutions, and developing scopes and timelines for product testing and quality assurance.

●Optimized processes and improved testing strategies, implementing sustainable procedures and lean processes to maximize efficiency and ensure high-quality product releases.

ISO Claim Partners - North Reading, MA

Senior Systems Quality Assurance Engineer, Business Technology

11/2013 – 9/2014

●Designed and executed test plans, scenarios, scripts, and procedures for web applications and SaaS solutions, leading functionality and regression/negative testing to deliver successful product launches across browsers.

●Achieved zero sprint and production defects, executing comprehensive test scripts, managing daily bug triages, and followingup to resolve defects quickly.

●Reduced scope creep by 80% by creating functional decomposition of web applications for feature testing.

●Collaborated with cross-functional teams to enhance software quality and ensure industry compliance.

Additional Experience

Lead Senior Software Quality Assurance Engineer II, Online Channel, TD Bank, Falmouth, ME

Quality Assurance Engineer, Personal Market Information System, Liberty Mutual, Dover, NH

Business System Analyst, Data Corporate Group, LLC, San Diego, CA

Project Manager, Ghana Telecom, Accra, Ghana

EDUCATION & CERTIFICATIONS

Master of Science in Information Management, Syracuse University, iSchool, Syracuse, NY

Certificate of Advanced Study in Information Security Management, Syracuse University, iSchool, Syracuse, NY Bachelor of Arts in Information Studies, University of Ghana, Legon, Ghana

Certified Six Sigma Black Belt (CSSBB™)

ICP -FDO- ICAgile

Professional Scrum Master 1- Certified

CompTIA Security+ Certification

Certified Information Systems Auditor -CISA

Cybersecurity Risk Management, O’Reilly

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