Customer Service Fort Wayne

Veronica Lerma

**** ******** **. #*

Fort Wayne, IN 46809

260-***-****

***************@*****.***

Qualifications

Excellent customer service skills

Conflict resolution

Supervisory experience

Training experience

Professional Experience

Lutheran Life Care, Fort Wayne, IN 2001-2003

CNA

Provided excellent service and care

Trained, supervised, and monitored staff

Maintained good work ethic

Fostered relationships with staff and new residents and their families

Pro Resources Medical Staffing 2003-2005

CNA

Provided excellent service and care

Trained, supervised, and monitored staff

Maintained good work ethic

Fostered relationships with staff and new residents and their families

St. Anne’s home and Retirement Comm. 2005-2008

CNA

Provided excellent service and care

Trained, supervised, and monitored staff

Maintained good work ethic

Fostered relationships with staff and new residents and their families

Stewies Gentlemen’s Club 2007-current

Bartender

Excellent customer service

Trained, supervised, and monitored staff

Maintained good work ethic

Delegated daily responsibilities to employees

Education

Northside High School Graduated 1996

Certified Nurses Aid 2001

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