Data Entry Customer Service
Resume:
Michelle LeBoffe
Highly-motivated, seasoned employee with desire to take on new
challenges. Detail-oriented professional with strong typing skills and proven experience in data entry. Proficient in Microsoft Excel and other data management software. Excellent attention to detail and strong organizational skills.
EXPERIENCE
Total Case Specialist, Agero, April 2023-Current - Remote
● Engage in conversation with customers to understand needs, resolve issues and answer product questions.
● Identify potential problems and escalate them as needed to ensure resolution.
● Track all customer interactions using internal software applications.
Customer Service Associate, Netsource Technology, November 2021-November 2022 - Remote
● Remote contractor working independently typing and revising policies
● Ensuring accuracy by reaching out to other team members to verify information
Customer Service Representative, TMone, February 2021-May 2022 Remote
● Contact customers to schedule COVID 19 vaccine appointments
● Inbound and outbound calling to customers
Data Entry Specialist, Liberty Source PBC, January 2017-August 2019 Hampton, VA
● Update contractor database with financial information for companies worldwide
● Input Earnings Releases, Earnings Calls, Shareholder Meetings and Conferences for companies in terminal for financial clients use Lab Administrator, Cortez Management, October 2015-January 2017 Newport News, VA
● Assisted students in math software program to strengthen math skills via assigned modules
● Updated database weekly with student progress. monthly reporting to corporate office showed test results and completion of modules
Database Administrator, Tessada & Associates, Inc., April 2008-July 2012 NASA LARC Hampton, VA
● Contact customers to ensure equipment received on federal installation was designated to the appropriate end user, cost, location and usage, then input into SAP database
● Ensure equipment information in SAP database was accurate per government guidelines
● Prepared and submitted monthly and yearly statistical data to government contract monitor
Support Services Representative, Green Spring/Magellan Health Services, February 1998-April 2002
Hampton, VA
● Inputted patient records in database for implementation of TRICARE contract
● Created data processing procedures and MS Access database
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EDUCATION AND TRAINING
Bachelor in Business
Administration, St. Leo
University
Associate in Office
Administration, Thomas Nelson
Community College, Hampton
VA
AWARDS
LARC IAM PP&E Center
Implementation Team Award
Implementation of the
TRICARE Regions 2 & 5
Contract
PROJECTS
Participated in the LARC IAM
PP&E Implementation team to
assist in transfer of
approximately 30,000
equipment records from
legacy system to SAP/BW.
Ensured the accuracy, federal
classification codes and
assisted internal customers
regarding information in SAP.
Received recognition and a
Center Team Award two years
in a row.
Participated in the
Implementation of the
TRICARE Regions 2 & 5
Contract. Accurately enrolled
and inputted patient
information into the database.
Maintained patient files for the
Utilization Management team.
Received Certificate of
Appreciation Award.
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