Customer Service Package Handler

Cydnie Dominique

Contact

Address: Stonecrest, GA

Phone: (314) 482- 7408

Email: ***************@*****.***

OBJECTIVE

Seeking a supportive and encouraging secure position to leverage my experience in transitional care management and customer service

PROFESSIONAL EXPERIENCE

DoorDash Driver, DoorDash, Stonecrest, GA

May 2023 - Present

Self-Motivated into a position with the largest American online food ordering and delivery company which empowers people and local businesses

Strategize efficient routes to maximize deliveries and customer satisfaction

Handle food products in accordance with product handling standards

Implement defensive driving skills against adverse weather conditions

Contact customers prior to delivery to confirm and coordinate delivery times

Residential Aide, Developmental Disabilities Ministries, Norcross, GA

July 2023 – September 2024

Provide direct and indirect care and supervision of patients who required high levels of supervision

Create a safe environment for individuals to feel physically and emotionally safe

Demonstrated the ability to assist nurses and residents throughout the facility

Report observations and

Package Handler, FedEx, Overland, MO

Aug 2022 – May 2023

Played a central and critical role within a major American multinational shipping company famous for its overnight shipping and delivery services.

Demonstrate time management, repetitive movement and safety procedures necessary to ensure successful transfer and delivery of goods

Strategic sort, scan and load of parcel for accurate and appropriate tracking

Collaborate with management to resolve any safety, delivery and customer concerns

Package Handler, Amazon, Hazelwood, MO

Mar 2021 – Aug 22

Supported a mission to be Earth’s most customer centric company with the world’s largest online retailer

Ability to keep up within a fast-paced warehouse environment where responsibilities remained repetitive toward proper handling and recordkeeping

Load and unload packages weighing up to 50 pounds safely and efficiently while following company policy and guidelines

Hostess/Hospitality, Buffalo Wild Wings, Lithonia, GA

Jun 2018 – Aug 2019

Joined a sports bar brand on the rise that also partners with Boys & Girls Clubs of America (BGCA) committed to helping kids build great futures

Maintain confidence within a culture of pleasant attitudes toward patrons in need of dining room seating

Monitor restaurant activity to determine dining room flow

Deemed qualified to respond to guest inquiries and requests in a timely, friendly and efficient manner

Guest Specialist, Zaxby’s, Decatur, GA

Mar 2017 – Jun 2017

Success in practical skills focused on customer service, communication, teamwork, multitasking, basic math and physical stamina

Proficient knowledge of restaurant menu, product inquiries and operation of cash register

Ensure accuracy of guests’ order and overall satisfaction

Guest Specialist, Occasionally Yours Banquet Hall, Spanish Lake, MO

Apr 2014 – Aug 2015

Trusted with an opportunity to support an upcoming small business venture which provides space for reunions, catering services, corporate events and many special occasions.

Maintain a luxurious to simple event appearance

Attend briefing sessions pertaining to special accommodations for guests

Organize tables and coordinate arrangements

Support concierge services as needed while maintaining positive guest interactions

EDUCATION

GOODWILL CAREER CENTER – GA DPT OF TRANSPORTATION, SEPT 2024 – NOV 2024

DEKALB COUNTY, DECATUR, GA

CERTIFIED NURSE ASSISTANT, SEPT 2019 – [PANDEMIC]

ST. LOUIS JOB CORPS, ST. LOUIS, MO

HIGH SCHOOL DIPLOMA, 2015-2018

LITHONIA HIGH SCHOOL, LITHONIA, GA

GENERAL STUDIES, 2014 – 2015

GATEWAY STEM HIGH SCHOOL, ST. LOUIS, MO

Core Competencies

Customer Service

Care Giver

Active Listening

Monitoring

Delivery

Shipping and Handling

Key Skills

Patience

Flexibility

Reliability

Dependable

Multitask

Self-Motivation

Clean Driving Record

License

Driver’s Class BP

CDL Driver’s Permit

Certification

CPR – American Red Cross

OSHA Construction Safety and Health

Flagger

Interests

Nursing

Travel

Reading

Performing Arts

Modeling

Small Business

References upon request

Contact this candidate