Project Management Manager
Resume:
Tracy Grubbs-Melendez
Houston, TX 832-***-**** *********@*****.*** LinkedIn: https://www.linkedin.com/in/tracymelendez PROFESSIONAL SUMMARY
Detail-oriented and results-driven Project Manager/Coordinator with over 20years of experience managing enterprise-scale IT projects, migrations, and infrastructure implementations. Known for exceptional multitasking, reporting, and communication skills, adept at collaborating with cross-functional teams and stakeholders to deliver projects on time and within scope. Highly proficient in project management tools, with a track record of streamlining processes and mitigating risks in high-pressure environments. KEY SKILLS
● Comprehensive reporting and documentation for project status, milestones, and deliverables
● Proficiency in project management tools: MS Project, Excel, Smartsheet, ServiceNow
● Strong verbal and written communication skills, able to translate technical information for non-technical stakeholders
● Multitasking and time management expertise, handling concurrent projects effectively
● Risk identification, mitigation planning, and issue resolution
● Stakeholder engagement and relationship management at all levels
● Technical acumen in desktop, printer, and peripheral systems
● Network/Firewall/Cyber Security technologies and principles, Remote Access and Telecom technologies, strong understanding of Server Infrastructure.
● Strong leadership and cross-functional team building abilities and collaboration
● Excellent written and verbal communication
● Strategic thinking and planning
● Adaptability to changing environments
● Resilient in challenging situations
● Conflict resolution and negotiation
● Attention to detail and organizational skills
● Assumptive/proactive problem solving and critical thinking
● IT Infrastructure and Data Center Migrations
● Application enhancement and migrations
● Vendor, Stakeholder and Resource Management
PROFESSIONAL EXPERIENCE
ITO Project Manager/ IT Technical Analyst
Insight Global forHouston Methodist Houston, TX
2025
● Managed the Windows 11 Upgrade and Secure Print Projects. to include but not limited to Imaging, Installations, Client Communications with Training, and Issues Follow-up/Resolution.
● “Boots on the Ground” actively performing Desktop Support
● Produced detailed reports and presentations for daily, weekly, and monthly updates to leadership.
● Collaborated across engineering, operations, and business units to align project objectives and communication.
● Identified risks and implemented mitigation strategies, ensuring seamless project execution.
● Facilitated status meetings, coordinated technical resources, and tracked project deliverables. ITO Program Manager
Insight Global for AT&T, Houston, TX
2022 – 2024
● Led the Southfield Data Center closure, managing comprehensive reporting and ensuring all milestones were met within deadlines.
● Produced detailed reports and presentations for daily, weekly, and monthly updates to leadership.
● Collaborated across engineering, operations, and business units to align project objectives and communication.
● Identified risks and implemented mitigation strategies, ensuring seamless project execution.
● Facilitated status meetings, coordinated technical resources, and tracked project deliverables. Data Center Project Manager
KForce Technology for HPE, Houston, TX
2021 – 2022
● Oversaw multiple global site infrastructure builds including IDS, IAM & blade servers, creating project schedules and managing cross-functional teams.
● Delivered comprehensive reporting on project plans, risks, and timelines to leadership.
● Worked closely with engineering teams to document and refine end-to-end implementation processes.
● Maintained proactive communication with stakeholders to ensure alignment and issue resolution. Network and Infrastructure Project Manager
Insight Global for DXC Technology, Houston TX
2018-2020
● Managed multiple global, high-stakes Data Center Builds and application migrations, Leading projects with budgets exceeding $15M to improve network security and infrastructure across six countries.
● Effectively served as a primary technical liaison, ensuring client alignment through cross-functional collaboration and implementing best practices in network security and multi-factor authentication.
● Authored a knowledge base and handbook to support the migration’s Command Center whilst sustaining a network lead role for the management of simultaneous war rooms, consistently. Commandeered daily, weekly and monthly reporting for all activities
● Mentored junior team members and encouraged a collaborative, include environment, contributing to team performance and alignment with strategic priorities. Project Manager / Resource Coordinator
SyCom Technologies, Richmond, VA
2005 – 2010
● Coordinated technical resources and personally assisted in large-scale IT projects, including IP Telephony- Contact Call Center & Express, network upgrades and infrastructure implementations of firewalls, stand-alone servers, console servers, backup and disaster recovery, etc.
● Developed project plans, tracked deliverables, and ensured alignment with client goals.
● Managed risk planning, issue resolution, and project reporting to stakeholders and executive leadership.
● Delivered comprehensive reporting on project profitability and key performance indicators (KPIs).
● Oversaw client communication planning, ensuring effective collaboration between internal teams and external vendors.
I.T. Technical Analyst
Wells Fargo Bank/Wachovia Bank/First Union National Bank, Richmond, VA 1994 – 2005
● Provided daily PC support and troubleshooting for approximately 1200 customers within production and training environments.
● Utilized Remedy ticketing system within platforms including Microsoft Windows XP, Microsoft Windows NT 4.0, Novell Netware 5.5, Windows 2000, and XP.
● Executed specialized tasks such as laptop builds for site leaders and software/hardware installations.
● Played an active role in site initiatives like the "Next Generation Network" project, converting from Token Ring to Ethernet Network.
● Traveled to various sites for desktop computer remediation, software upgrades, and project rollouts.
● Collaborated with IT support groups to increase communication and develop efficient processes and procedures.
● Originated focus groups to enhance team career development and foster teamwork.
● Participated in telecommuter conversion projects from dial-up networking to VPN/DSL solutions.
● Assisted in the administration of Fax Servers, Dictaphone, Aspect Real-Time Servers, and Mosaix Power Dialer.
● Managed inventory and shipping of outdated materials for Corporate Real Estate. EDUCATION & CERTIFICATIONS
● Associate of Applied Science, Information Technology and Networking, ECPI Computer Institute
● ITIL Foundations v3 Certification
ADDITIONAL HIGHLIGHTS
● Extensive experience with Windows migrations, printer rollouts, and Virtual Desktop implementations.
● Familiarity with Agile methodologies and ITIL frameworks for streamlined project management.
● Recognized for effective stakeholder communication and consistent delivery of project objectives.
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