Customer Service Data Entry

Lorraine Tomasky

607-***-****)

(**********@*****.***)

Remote Open to all U.S. Time Zones

PROFESSIONAL SUMMARY

Dedicated and empathetic Customer Service Professional with over 5 years of remote experience delivering outstanding support in high-volume environments. Proven ability to manage bookings, resolve issues efficiently, and maintain positive customer relationships. Experienced in hotel and amusement park reservations, account assistance, and remote communications across multiple platforms. Tech-savvy, reliable, and passionate about delivering excellent service to customers of all backgrounds.

SKILLS

• Remote Customer Support

• Booking & Reservations

• Conflict Resolution

• Phone, Chat & Email Support

• MS Office / Google Workspace

• Data Entry & Record Keeping

• Empathy & Active Listening

• Time Management & Self-Motivation

PROFESSIONAL EXPERIENCE

Remote Customer Service Representative

Various Companies (Contract/Remote)

2019 – Present

• Handled customer inquiries via phone, chat, and email for diverse clients across retail, hospitality, and service sectors.

• Maintained high satisfaction ratings by resolving issues quickly and empathetically.

• Used CRM tools to track, document, and follow up on all customer interactions.

• Worked independently, adhering to deadlines and performance targets in a fully remote environment.

Booking Agent – Hotels & Amusement Parks

XYZ Travel or Independent Contractor

2014 – 2019

• Assisted customers with reservations for hotels, resorts, and theme parks across the U.S.

• Processed group bookings and special accommodations.

• Provided accurate information about pricing, availability, and promotional offers.

• Handled cancellations, rebookings, and payment issues with efficiency and care.

EDUCATION

High School Diploma

Binghamton North high, 1982 Broome community College Assoc. Degree 1984

Binghamton NY

ADDITIONAL INFORMATION

• Comfortable using remote tools: Zoom, Slack, Teams

• Strong home office setup: Reliable internet, headset, dual monitors

• Flexible schedule & timezone availability

• Mature, dependable, reliable customer-first mindset

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