Project Manager Scrum Master
Resume:
SHALINI
(*******.*******@*****.***)
OBJECTIVE
A passionate IT professional seeking a challenging role as a Project Manager/Program Manager. Experienced in handling core projects at Cisco CX Cloud and Apple’s Retail team, with a background at PayPal and various startups. Certified in SCPM, PMP, CSM, and ISTQB, aiming to contribute towards adding business value to the organization.
WORK AUTHORIZATION
US Citizen
CERTIFICATIONS
● Stanford Certified Project Manager (APM)
● PMP certified by the Project Management Institute
● Certified Scrum Master (CSM) – Scrum Alliance
● Certified Product Owner (CPO) – Scrum Alliance
● ISTQB Certified Software Quality Test Engineer – ISTQB International
● Professional Quality Assurance Certification – San Jose State University SUMMARY
● Over 13 years of experience, with 9 years focused on Project Management in Agile Methodologies.
● Expertise as a Scrum Master managing sprints, release planning, daily standups, stakeholder demos, and backlog grooming.
● Strong cross-functional communication, change management, and release management experience.
● Extensive knowledge of SDLC and test processes (Agile, Waterfall, Spiral, V-model).
● Experienced in Quality Assurance, UI/UX analysis, and Adobe Photoshop.
● SQL proficiency for back-end testing, UML, and wireframe/mockup creation. TECHNICAL SKILLS
● Operating Systems: UNIX, Linux, Mac OSX, Windows 2000 Server, Windows XP
● Languages: JavaScript, VB Script, Visual Basic 6.0, Java, HTML, DHTML, XML, XSL, CSS, MySQL, Android development
● Databases: Oracle SQL Plus & PL/SQL, Oracle SQL*Loader, MySQL, SQL-Server 2000
● Tools: HP Quality Center, Doors, Rational Rose, Visio UML, Erwin 4.1.4, Microsoft Source Safe
● Project Management: RADAR, Confluence, Microsoft Visio, Visual Paradigm, JIRA, Microsoft Project, Rally
● Testing Tools: QTP, Selenium RC/WebDriver, Bugzilla, Firebug, Quality Center, RADAR
● Methodologies: Agile (Scrum), Waterfall, V-Model, Rational Unified Process EDUCATION
● BSC Computer Science 1996-1998
● PGDCA 1998-2001
● PGDBM 2001-2002
REFERENCES
Available on request
PROFESSIONAL EXPERIENCE
StartUp In Stealth (Oct 2023 - Present )
Scrum Product/ Project Manager
Managing multiple cross functional teams for the product we are building. Cisco Systems (www.cisco.com), CA, USA (AUG 2021 – August 2023) Worked as Project Manager as well UAT/BAT Lead as CX Cloud and Advance Solution Team Apple Inc. (www.apple.com), CA, USA (FEB 2016 – AUG 2021 ) Worked as Project Manager in one of the Wallet and Payments projects - Apple Payments Gateway. Apple Payment Gateway (APG) processes card transactions for Apple merchant businesses. It’s an amazing experience to be part of a huge initiative from the inception to completion, and working with the Engineering team across the board. Handled more than 15 projects across the world single handedly and part of all the projects in different stages of project life cycle with different internal customers. Responsibilities:
Managing multiple Cross-Functional projects for different line of businesses/ Merchants. Lead Release planning sessions, daily Scrum meetings, backlog grooming and retrospective sessions. Manage Quip, Confluence and Box for issue tracker, projects roadmap and status, and documentations, respectively.
Cisco System ( HYPERLINK "http://www.cisco.com" www.cisco.com), CA, USA (OCT 2015 –Feb 2016)
Worked as a Project Manager for “Cloud Infrastructure Solutions” new offer roll-out. Responsibilities:
Managed 3 different modules of CIS as an agile project manager. Provided a clear and concise project deliverables and executive reporting on the timelines, tasks, risks, and mitigation plans.
Worked closely with the Product Managers to make sure we are aligned with the deliverables at every step of the project implementation.
PayPal ( HYPERLINK "http://www.paypal.com" www.paypal.com), CA, USA (APR 2015 – OCT 2015) Program Manager for Payments and Platform group. Responsible for managing Payment’s new platform called “Millennium”. This platform is PayPal’s next generation payment system and the plan is to move the current payment system to a new payment system. Responsibilities:
Gathering all multi-point data from all domains to create executive summary on weekly basis. Hands on experience on Rally for creating and managing product backlogs and user stories. Participation and reviewing weekly product enhancements. Reviewing weekly functional requirements for ongoing features. Create weekly reports for data analysis for work in progress. Track and report bugs and issues using JIRA.
Track end-to-end testing for new deliverables.
Ensure task completion to specification, on time and within budget. Representing the team to report overall project status and upcoming risks and suggest solutions about it. Multitasking by providing bug free shippable component. Startup in Stealth Mode, CA, USA (JAN 2014 – MAR 2015) Scrum Project Manager: I am working as a Scrum Master in a company who’s working on a mobile application Android OS for cyber security for protecting networks from cyber threats. Responsibilities:
Help the product owners to come up with a set of stories for better understanding for estimation and development.
Motivate the team to come up with quality shippable products and meet the product goals. Tracks and reports status and other metrics against goals on an ongoing basis-using Rally. Track and report bugs and issues using JIRA.
Facilitating the daily scrum meetings, sprint planning, sprint review, and sprint retrospective. Ensure task completion to specification, on time and within budget. Representing the team to report overall project status and upcoming risks and suggest solutions about it. Multitasking by providing bug free shippable components. Hands on development in Android OS for the features required in App. Cisco System ( HYPERLINK "http://www.cisco.com" www.cisco.com), CA, USA (SEP 2011 – NOV 2013)
Business/Functional Analyst: Phoenix Program for FDEV Responsibilities:
Performed requirement gathering and analysis for projects under Sales IT Domain. Worked as Scrum Master for the project in three releases. Designing, developing and maintaining JAVA / J2EE Enterprise applications. Experienced in JAVA, JSP, Servlets, EJB (Session and Message Driven Beans), JMS, JDBC, JAVA Mail, XML and XSLT technologies
Interaction and involvement with a large client base from Asia, Europe and US. Performed system analysis for Business Intelligence, Reporting using BO, and CRM integration projects. Encouraging the team to come up with reusable elements and use the best practices. Tracks and reports status and other metrics against goals. Managed offshore teams in different geographical places. Ensured task completion to specification, on time and within budget. Representing the team to report overall project status and upcoming risks and suggest solutions about it. Cisco System ( HYPERLINK "http://www.cisco.com" www.cisco.com), CA, USA (JUN 2010 – SEP 2011)
Project/program manager skilled in driving communications between IT/QA/Business and cross functional groups as well as experience working with Change Management, Support and Release Management Organizations.
Responsibilities:
Manages the Cisco Services Commerce division. Responsible for following activities: Drives cross-functional execution of multiple programs, from concept to delivery Implemented and configured PMO management system.
Improve project governance policies, business process workflow, and development process workflow
Support business units in a challenging environment that includes planning & managing new projects within an Agile/Scrum environment
Identifies issues that need action, leads the decision process and communicates results clearly and in actionable form
Responsible for reporting project performance and progress, issue tracking, mitigating risks, change management, and communicating status within the team and to all levels in the organization
Create slide decks and conduct roadshows and training for stakeholders (virtually in groups or individually).
Design Wiki pages to display relevant release related information and CCB training slide decks and documents.
Shift Lead for Post Go-Live support release of mission critical worldwide applications. Technologies used WebEx, PROPEL, Project Management Document Repository, Wiki, EDM, PowerPoint, Enterprise Data Management Document Repository CodeFlair Technologies ( HYPERLINK "http://www.codeflair.com" www.codeflair.com) (NOV 2009 – JUN 2010)Worked on a project for FirstData Inc, headquartered in Atlanta is one of the largest payments processing companies. It is one of the largest providers of electronic commerce and payment Solutions.
Project Work
The project provides a complete view about the portfolios of different high network individuals and companies with regards to electronic payment processing. Role
Scrum Project Manager
Responsibilities
Gather the business requirements through interviews, JAD’s, and exiting excel sheets. Responsible for planning, execute and drive the completion of multiple parallel projects under aggressive timelines within an Agile/Waterfall methodologies Analyzed and prioritized user and business requirements, as system requirements, that was included while developing the software.
Gap analysis from the existing system.
Planned and defined system requirements to use cases and test plans. Created UML diagrams like sequence diagrams, activity diagrams and process flow diagrams to elaborate the new processes using Visio.
Finalized the content of the reports and the user stories for the reports and test scenarios. Analyzed the reporting requirements with reference to source systems Coordinated daily activities with the IT Developers, QA and product teams along with the project management group.
Environment
MS Visio 2003, MS Excel 2003, MS Word 2003, MS SharePoint, MS Project 2003, MS Access 2003, Toad, Oracle10g, DB2, Informatica, UNIX, UML, .NET, Actuate Reports. CodeFlair Technologies ( HYPERLINK "http://www.codeflair.com" www.codeflair.com) (DEC 2007 – NOV 2009)
Project Work
I worked as a senior Web and Java developer and worked on projects that involved HTML, CSS, Java Script, Servlet and JSP. Also did project management and program management for the web projects. Role
Software Developer
Responsibilities
Software Design and Development.
Participation in database design and database architecture. Data modeling (Modeling of stage schemas and data mart star schemas) design facts, dimensions and reference tables and building the relations, constraints and indicator fields.
Design, develop, review and test the ETL process to handle extraction. Transformations and Loading requirements of the data. Preparing deployment documents, user guides, coding standards, and other technical documents. Environment
Java, JavaScript, CSS, HTML, JSP, Servlet, Quality Center, Quick-Test Professional, PHP, Apache, MySQL, Linux, Ajax, XML, Java Script, HTML, Mac OSX Vyooh Software ( HYPERLINK "http://www.codeflair.com" www.codeflair.com) (FEB 2003 – OCT 2007)
Project Work
Web 2.0 based projects
Brainlogged is a Web 2.0 based software services company. I was working as a senior QA engineer for various Web 2.0 based projects for Brainlogged. I was also involved in the Web development mainly dealing with front-end design and development
Role
Web 2.0 Testing and Developer
Responsibilities
Web 2.0 testing and Development
Environment
Firebug, Selenium Test Framework HTML, CSS, JavaScript, PHP, Java Eclipse, Dreamweaver and Visual Studio, Windows
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