Customer Service Agent
Resume:
ANTHONY O'BRYANT
Jamaica, NY *****
Anthony.obryantl l. @ gmail.com
OBJECTIVE
To secure a challenging position, utilizing my extensive work experience, with the opportunity for career advancement.
WORK EXPERIENCE
UTSA - Flushing, NY 08123to09123
Guest Service Agent
r Provided directions to seating areas, restrooms, concessions, and answer general questions. r Maintained stadium safety and enforced policies related to entry, seating, and behavior. o Collaborated with other team members, including security, ticketing, and facilities teams. o Contributed to the upkeep and cleanliness of the stadium' r Addressed guest concerns and resolved issues in a professional and timely manner' o Notified supervisor of any hazardous conditions or concerns. INSTAWORK APP - Bronx, NY 05l22tol2l22
Dishwasher
. Ensured equipment is clean and in working condition, report any issues to management. o Maintained dishwashing station, three compartment sink and related areas cleaned. o Performed other light maintenance and custodial duties. o Ensured company satisfaction by maintaining all dishes, pots, pans, silverware, glasses and equipment was cleaned and sanitized.
. Provided excellent customer service and positive attitude towards guest, customers and co- workers.
o Maintained inventory list and supplies.
ARAMARK - Queens, NY 05122to07122
Cashier/Customer Service
o Greeted and assisted customers while anticipating their needs. o Completed opening and closing procedures as assigned for unit. o Maintained a clean and sanitary work environment during service and at end of shift.
. Operated a register/POS and handled cash and credit card transactions. o Followed all safety policies and procedures.
o Accurately took and delivered'orders by customer. TUDOR REALTY - New York, NY 11/08 to 01/10
Concierge
o Greeted all residents and guest.
o Managed mail and deliveries.
e Responded to guests' request for visitor information, special arrangements, or seivices. o provided information about the property and the surrounding area amenities, including special events and activities.
o Answered and directed all calls to the appropriate parties. o Contributed to the maintenance of the building by reporting problems to management. COALITION FOR THE HOMELESS - New York, NY 06/08 to 08/08 Camp counselor
o Assisted with administrative tasks like record-keeping and filing as needed. o Always ensured the physical and emotional safety of campers. o Enforced rules and regulations of recreational facilities to maintain discipline and safety. o Administered basic first aid and reported incidents to camp leadership. o Organized, led, and promoted interest in recreational activities, such as crafts, games and sports. o Led three l6-day sessions supervising and empowering groups of l0 campers ages 7-15. EDUCATION Tompkins Cortland Community College - Dryden, NY Bachelor's credit in Communications
September 2007 toMay 2OO9
Ellenville High School - Ellenville, NY
High School Diploma
CERTIFICATE Food Handler
August 2022to August 2025
Narcan
September 2023 to Present
SKILLS Leadership, management and administration
Customer and Personal Service
Microsoft Office ( Word, Excel, PowerPoint)
45 WPM
Front Desk
Hospitality
Sanitation
Cashiering
REFERENCES Available upon request
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