Customer Service Call Center
Resume:
Jordan Orozco
Waukegan, IL *****
**************@*****.***
Professional Summary
I have the a bi l i t y to work under p res sure, I al so prove to be an eff ecti v e team w ork er, and I have a practi cal work be havi or, I am l o oki n g new ex peri e nc es. And I reall y want to grow in thi s fam i l y I al so al r ea d y have the ex perti s e of pa rti c i p ati n g in a v ol un te eri ng pr ogram in w hi ch I d evel op ed m y l ang ua ge ski ll s and l e ader shi p. I am p un ctual and r es po n si bl e. And that is one of the bi g ge st reasons wh y I want to de vel o p m ysel f wi th all of you, in few words I want to be part of your Fam i l y and I am an ent husi asti c per so n who enj oys h el pi n g others. Willing to relocate to: Hialeah Gardens, FL - Hialeah, FL - Florida Work Experience
ARCOA GROUP
September 2023 to September 2024
sorting electronic waste into parts to place in their respective gaylords, disassembling server parts, creating pallets from old monitors, sorting batteries by their chemical components such as Lead-Acid Batteries, Nickel-
Iron Batteries (Ni-Fe), Nickel-Cadmium Batteries (Ni-Cd), Nickel-Cadmium Batteries (Ni-Cd), Lithium-Ion Batteries (Li-ion), Lithium Polymer Batteries (LiPo). Also doing strength work by lifting and putting heavy things on the floor, also sorting HARD DISK DRIVES (HDD) and SOLID STATE DRIVE (SSD) also sorting MEMORY
RAMS such as SO-DIMM and LONG-DIMM and DDR3, DDR4 and DDR5 and also destroying the information on the hard drives.
I worked as a member of ARCOA GROUP in the SORT area our job was basically to
# Masinfa-Nambue, Masaya-Nicaragua (2009-2011) ****@*******.*** HYPERLINK
"mailto:****@*******.***"
CLIENT SERVICE INCORPORATED-HEREDIA CR.
September 2021 to March 2022
I worked for a call center called CLIENT SERVICE INCORPORATED located in Heredia, CR. For a bank account called SYNCHRONY FINANCIAL as a customer service agent. Performing all my skills as a customer service representative for this bank located in the USA. SYKES ACADEMY-(San Jose Costa Rica)
April 2021 to June 2021
INTENSIVE ENGLISH COURSE FOR CALL CENTER AND CUSTOMER SERVICE AREA. I got involved in the intensive English course of SYKES CR called (SYKES ACADEMY) with a duration of 2 MONTHS, developing my Customer Service Skills so we can give a really good and satisfactory CUSTOMER SERVICE.
Bilingual Receptionist
September 2019 to June 2020
I worked at Hostel Lost In CR, as a receptionist reinforcing my knowledge day by day, I have served as a receptionist coach, management efforts, being in charge of the hostel in all its technical and managerial areas, even cleaning. Alvaro Tigerino +506-********) Bilingual Receptionist
Casa
December 2018 to September 2019
I worked volunteering as a receptionist at Hostel Casa Yoses, San Pedro (Los Yoses) Costa Rica
+506********, gaining experiences as receptionist and customer service at the same time. Since earlyJanuary. Manager Isabel Fonseca: +506-********). Hostel Lost In Costa Rica
Data Entry Bilingual Agent.
SMS (Smart Medical solution)
November 2017 to August 2018
# I have gained experience as a Bilingual Data Entry Agent during this time, I have been punctualand responsible. For a medical billing agency in the United States with a branch in Nicaragua called SMS Smart Medical Solution. Medical billing for private insurance in the US. # Hostel Casa Yoses,
Education
High school in Marketing
University: UDM Elementary school - Granada-Nic, San Pablo Apostol. Skills
• English
• English 85%, Spanish (mother tongue).
• Medical Billing
• Writing Skills
Links
www.raleighinternational.org
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