Customer Service Entry Level

Jamia Wood

YOUTH BUILD APPRENTICE

***********@*****.*** 202-***-****)

LinkedIn: https://www.linkedin.com/in/jamia-wood-5a0854278/ EDUCATION

August 21- June 2017

HD Woodson High School

Diploma

Fall semester of 2025 Freshmen/admission term

College Student: University Of The District Of Columbia (UDC) Community College Major: AAS Computer Science tech Associate degree (2 year term) Studying ways to protect an organization’s computer systems, networks, and data from cyber threats. Also installing, maintaining security software, monitoring network traffic for suspicious activity, investigating security breaches, and developing security policies. *****.****@***.***

PROFESSIONAL EXPERIENCE

May 2025 - present

Infinite icons, falls church 6402 Arlington Blvd

Sponsored by Verizon

● These roles include Entry Level Sales Representatives, Marketing Assistants, Sales and Marketing Associates, and Customer Service/Sales Support Representatives.

● Providing excellent customer service, resolving inquiries, and building relationships.

● Engaging with customers in person to promote and sell client products and services.

● Managing client campaigns, ensuring performance, and identifying opportunities for expansion.

● Participating in team-building activities and contributing to the company's overall growth March 2024

Team Member, Popeyes, Washington, DC

● Cleans and stocks customer eating area(s), work stations, and equipment

● Greets all customers with a smile and friendly greeting and follows all HMSHost customer service policies and procedures

● Maintains a solid knowledge of product and services available in unit

● Transfers supplies and equipment between storage and work areas by hand or cart

● Assists with a variety of kitchen-related functions as needed

● Receives inventory, move and lift food and beverage products and supplies October 2023 - Present

Apprentice, Medici Road YouthBuild, Washington, DC

● Attended workshops and training sessions on job readiness skills, including resume writing, interview techniques, and workplace communication.

● Engaged in hands-on training programs covering construction, carpentry, and other skilled trades, enhancing practical skills and knowledge.

● Collaborated with experienced professionals to learn foundational techniques in carpentry, electrical work, plumbing, and general construction.

● Participated in community improvement projects, contributing to the construction and renovation of homes for families in need.

February 2020- April 21 2022

Customer Service, Jamba Juice, Washington, DC

● Greet customers and provide them with a positive experience.

● Assist customers in finding the right products and making purchasing decisions.

● Maintained knowledge of current sales and promotions.

● Processed customer transactions accurately and efficiently.

● Kept the sales floor clean and organized.

● Kitchening Operation

● Making sure there’s no traffic jam in the kitchen. May 5 2024 to be continued

Belfast Valley contractors

● Apprentice, carpenter

● Labor

● Construction experience with rigors

● Concrete

● Material handler

● Maintenance

VOLUNTEER WORK

Riverside Healthy Living - 2018-2019

● Pantry/ baking timely

● heat temperature

● stove appliance

CERTIFICATIONS

● OSHA 10 Certification (June 2024)

● CPR & First Aid Certification (May 2024)

● NCCER Core Level 1 Certification (May 2024)

SKILLS

Fast learner Discipline Communication Organized Problem Solving

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