Customer Service High School

SKILLS

+ Cash handling

+ Decision-making

+ Customer service focus

+ Employee training

+ Punctual and reliable

+ Energetic and enthusiastic

+ Shift leadership

+ Customer service

+ Problem-solving

+ Active listening

EDUCATION

Green Springs High School

Miami, FL + 07/2024

High School Diploma

PROFESSIONAL SUMMARY

Dynamic Shift Manager at McDonald's with a proven track record in

enhancing team performance through effective training and problem-

solving. Skilled in cash handling and fostering a customer-centric

environment, excel in decision-making and active listening, ensuring

high standards of service and employee engagement.

WORK HISTORY

McDonald's - Shift Manager

Miami, FL + 07/2021 - Current

+ Handled escalated customer issues effectively, demonstrating strong

problem-solving skills while upholding company values and

standards.

+ Trained new employees on company policies, procedures, and job

responsibilities, ensuring seamless integration into the team.

+ Trained and mentored new employees to maximize team

performance.

+ Improved overall team performance by effectively delegating tasks

and providing clear instructions.

+ Promoted a positive work environment through open communication

and constructive feedback.

LANGUAGES

English Spanish

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Native or Bilingual Native or Bilingual

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