Continuous Improvement Records Specialist
Resume:
Erika McCullough
Gallatin, TN 37066
*****************@*****.***
EXPERIENCE
Duke Energy — Gas Work Coordinator
March 2025 – Current
Experienced utility operations professional specializing in the coordination and execution of gas service projects. Oversees the full lifecycle of gas work orders, including scheduling, contractor collaboration, and documentation for residential and commercial premises. Supports the closure of work orders through CPRs and related processes, ensuring accuracy and compliance with regulatory and safety standards.
Collaborates closely with field supervisors, analysts, and contractors to maintain workflow efficiency and data integrity. Known for strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Committed to operational excellence, customer satisfaction, and continuous improvement.
Duke Energy — Asset Records Specialist
June 2023 – March 2025
Experienced in overseeing comprehensive asset lifecycle processes, ensuring accuracy, compliance, and operational efficiency. Maintains up-to-date records of all organizational assets, including location, condition, and depreciation status. Leads regular audits and reconciliations to identify and resolve discrepancies, while implementing and maintaining asset tracking systems and databases.
Collaborates cross-functionally with departments including procurement and finance to ensure accurate documentation of asset acquisitions and disposals. Generates detailed reports on asset usage and performance metrics, and facilitates compliant asset retirement procedures. Supports internal and external audits and stays current with industry best practices and technologies in asset management.
Duke Energy — Engineering Design Associate
January 2020 - June 2023
Experienced in supporting engineering and construction planning through expert use of work management systems and design tools. Skilled in facilitating initial customer interactions by clearly explaining local engineering processes and ensuring complete documentation for engineering teams. Performs small-scale design tasks using BOUD, prioritizing cost-efficiency and operational effectiveness for both customers and Duke Energy.
Manages all prepaid subdivisions across the Coastal region, ensuring timely and accurate project execution. Provides comprehensive support to Designers by preparing and processing work orders, applying standard designs, and maintaining accurate system records. Coordinates with internal and external stakeholders to manage project details, customer communications, and scheduling.
Demonstrates strong proficiency in Microsoft Office and enterprise systems, with a commitment to safety, reliability, and continuous improvement. Actively supports storm response efforts and promotes a culture of safety and collaboration.
Duke Energy — Work Management Specialist II
July 2018 - December 2019
Detail-oriented and customer-focused professional with extensive experience supporting Distribution and Customer Experience operations. Provides technical, analytical, and administrative support to ensure timely and accurate work order execution, cost management, and customer satisfaction. Manages over 40+ operational reports and queries, oversees prepaid subdivision (AC RES) work orders, and submits locates across the entire Coastal region.
Demonstrates expertise in work order closure processes (e.g., CPRs), street light cable replacement design, and coordination of underground repair/replacement projects. Skilled in SAP, PowerBI, PowerPlan, and Microsoft Office Suite, with a strong understanding of engineering standards, compatible units, and construction documentation.
Effectively communicates with internal teams and external customers, resolves escalations, and supports storm restoration efforts. Trusted to maintain confidentiality, ensure contract compliance, and lead special initiatives. Committed to continuous improvement, safety, and delivering exceptional service.
CERTIFICATIONS & PROFESSIONAL AFFILIATIONS
Lean Six Sigma Yellow Belt
Lean Six Sigma Green Belt (anticipated completion: July 2025)
Charlotte LGBT Chamber of Commerce member
High Energy Toastmaster’s member
WeR1 Charlotte Chapter Internal Events Chair
GIGS
Piedmont Natural Gas AutoCAD file migration (2022)
Piedmont Natural Gas Regulatory Rate Pilot Program Audit (2024)
EDUCATION
Middle Tennessee State University — Master of Business Management
July 2024 – (expected) December 2026
Keiser University —Business Management
January 2021 – November 2023
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