Customer Service Exercise Physiologist

JACKSON NZAU

Clinical Exercise Physiologist *

SUMMARY

A dedicated healthcare professional with eight years of experience in the healthcare field and customer service. A skilled multitasker with a strong background in cardiac rehabilitation, health management and exercise science. Delivered patient oriented and principled based care, centered on engagement, encouragement, and empowerment. Forged strong collaborative relationships with patients and program staff which resulted in effective program management and client retention. Leverage passion in coaching to educate and inspire clients to adopt healthier lifestyles, sustain longevity, and achieve personal goals. I enjoy transforming people's lives each and every day.

CORE COMPETENCIES

■Strong ability to formulate creative exercise programs that are based on patient health diagnosis, physical capabilities, fitness level and individual care and needs.

■Possess high aptitude in interactive communication, relationship building, facilitating positive work environment.

■Capable of managing a high volume of tasks while working in a fast-paced clinical setting.

■ Self-starter who takes the initiative to improve the organization.

EDUCATION

Bachelor of Science in Human Performance: Exercise and Sport Science, Honor Student

New Mexico Highlands University-May 2008

Collegiate Athlete, New Mexico Highlands University

New Mexico Highlands University

Certificates: AED, CPR, First Aid and ACLS

PROFESSIONAL PROFILE

Exercise Physiologist 1, Christus ST Vincent Hospital

May 2023- Present, Santa Fe, NM

■Registered patients into a three-month Cardiac Rehab Program focused on coronary artery disease.

■Using Epic System to view Inpatient Care Module, specifically accessing their Hospital Chart with qualifying diagnosis and providing education to leading to set up their Initial Evaluation appointment.

■Performed prescreening activities of patients medical and fitness history to identify health risks and formulate proper care strategy.

■Accurately recorded vital signs that included respiration rate, heart rate, blood sugar, weight, and blood pressure during pre and post exercise sessions on a daily basis.

■Counseled clients on proper exercise techniques, use of exercise machines, heart rate monitors, nutrition, weight management, stress reduction, understanding medications, and lifestyle changes.

■Engaged in one-on-one weekly sessions with patients to evaluate milestones and treatment plans concerning weight loss, endurance, stamina and new exercises.

■Conducted follow-up sessions with patients to assess continuity of treatment plans.

■Participated in weekly continuing education team meetings with the Medical Director, Dr. Barry Ramos. Discussed current and changing information concerning the Cardiac Rehab arena.

■ Leveraged current knowledge of Cardiac Rehab to educate clients on heart attack symptoms, medications.

Pulmonary Rehab Co Coordinator, New Heart Cardiac Rehab

April 2020- May 2023, Albuquerque, NM

■Enrolled over 300 qualified patients into a three-month Pulmonary Rehab Program.

■Accurately documented and recorded treatment plans, insurance, and PFT qualifications.

■Trained patients diagnosed with COPD, Pulmonary Fibrosis, COV-19, Emphysema, and Bronchitis.

■Coached patients through the completion of the three-month Pulmonary Rehab Program, which resulted in reduced respiratory symptoms, enhanced physical mobility, and overall improvement in the function of daily activities.

■Educated patients on the proper knowledge of pulmonary disease and its management.

Wellness Program Coordinator, New Heart Cardiac Rehab

October 2018-May 2023, Albuquerque, NM

■Concreted the New Heart New You Wellness Program, which specializes in heart disease prevention.

■Collaborated with Dr. Barry Ramos in the design and implementation of New Heart New You which targets populations with or at risk of heart disease. The three-month program also focuses on weight management, nutrition, and program retention.

■Engaged in one-on-one weekly sessions with patients to evaluate milestones and treatment plans concerning weight loss, endurance, stamina and new exercises.

■Graduated over 230 patients from New Heart New You since 2018. Graduates gained significant results in their BMI, weight, body fat, waist, METS achieved and developed muscular strength.

■Conducted follow-up sessions with patients to assess continuity of treatment plans.

Exercise Physiologist Specialist, New Heart Cardiac Rehab

May 2015-May 2023, Albuquerque, NM

■Registered patients into a three-month Cardiac Rehab Program focused on coronary artery disease.

■Performed prescreening activities of patients medical and fitness history to identify health risks and formulate proper care strategy.

■Accurately recorded vital signs that included respiration rate, heart rate, blood sugar, weight, and blood pressure during pre and post exercise sessions on a daily basis.

■Counseled clients on proper exercise techniques, use of exercise machines, heart rate monitors, nutrition, weight management, stress reduction, understanding medications, and lifestyle changes.

■Engaged in one-on-one weekly sessions with patients to evaluate milestones and treatment plans concerning weight loss, endurance, stamina and new exercises.

■Conducted follow-up sessions with patients to assess continuity of treatment plans.

■Participated in weekly continuing education team meetings with the Medical Director, Dr. Barry Ramos. Discussed current and changing information concerning the Cardiac Rehab arena.

■ Leveraged current knowledge of Cardiac Rehab to educate clients on heart attack symptoms, medications.

Physical Therapy Team, Nova Medical Center

November 2013- May 2014, Dallas, Texas

■Followed procedures and policies in preparation of treatment rooms for patient appointments.

■Demonstrated proper use of all equipment and tools to patients prior to their use.

■Supervised patient activity within the treatment space for safety and compliance with equipment use guidelines.

■Assessed patient mobility and tracked movements for measurements.

Physical Therapy Team, Christus St. Vincent Hospital

March 2013- November 2013, Santa Fe, NM

■Facilitated appointments for walk in patients referred by providers.

■Prepared hot and cold packs post exercise sessions and assist patients under guidance of physical therapist.

■Ensured medical supplies were restocked and equipment such as plinths were cleaned prior to post treatment.

■Supervised patients with supportive devices, such as braces, splints and sling during one-on-one exercise sessions.

Physical Therapy Team, Sport Fitness and Physical Therapy

February 2012- January 2013, Santa Fe, NM

■Maintained inventory supplies, accuracy of placed orders.

■Assisted in executing exercise programs focused on speed, agility, and plyometric for a diverse range of sports.

■Helped design and implement comprehensive strength and conditioning sports programs for student athletes.

■Formed modalities that included ultrasound, electric stimulation, ice massage and parrain baths, which helped clients, reduce pain, restore mobility and prevent future injuries.

505-***-**** ***********@*****.***

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