Customer Service Collection Specialist

Maryanne Owens

Medford, NY *****

********@*******.***

+1-516-***-****

Work Experience

Collection Specialist

Republic Services / NRC-Remote

February 2023 to February 2025

• Investigated billing errors or disputes raised by customers promptly resolving issues while maintaining positive relationships

• Collaborated cross-functionally with finance department regarding reconciliation discrepancies between payments received and outstanding balances

• Worked closely with internal departments such as accounting and customer service to resolve billing disputes or address customer concerns related to collections activities

• Developed strong communication skills through regular phone calls and written correspondence with debtors regarding outstanding balances

• Responded promptly to customer inquiries regarding billing discrepancies or payment issues, providing clear explanations and resolutions

• Managed a portfolio of over 500 (1500 plus invoices) delinquent accounts - Domestic and International

Sr. Credit & Collections Analyst

Sentry Technology-Ronkonkoma, NY

June 1990 to January 2017

• Implemented effective strategies to reduce outstanding balances and improve cash flow, resulting in a decrease in overdue payments

• Negotiated payment arrangements with customers to resolve outstanding debts while maintaining positive customer relationships

• Utilized collection software and databases to track account status, update contact information, and document collection efforts

• Managed a portfolio of delinquent accounts, consistently meeting or exceeding collection targets Account Representative

GMAC Financial-Hauppauge, NY

June 1988 to June 1990

Collecting and dealer audits

Engineering Aide

Underwriters Laboratory-Melville, NY

February 1987 to June 1988

Report writing and assisting project engineer in the Fire & Safety Department Scientist

H2M Laboratory-Melville, NY

July 1985 to September 1986

Extractionist Lab Technician for environmental testing company Data Taker

U.P.A. Technology-Syosset, NY

December 1982 to July 1985

Assisted research physicist with the manufacture of coating and plating standards in the R & D department. Preparing samples and data collection. Education

B.A. in Psychology

SUNY Stony Brook

August 1978 to May 1982

Skills

• Microsoft Outlook

• Accounting software

• Microsoft Word

• Negotiation

• Computer skills

• Financial concepts

• Account management

• English

• Accounts receivable

• Account analysis

• Office experience

• Microsoft Office

• Account reconciliation

• Customer service

• Accounting

• Microsoft Excel

• Debits & credits

• B2B

• Organizational skills

• Phone etiquette

Certifications and Licenses

Driver's License

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