Store Associate Customer Service

*** ******** *** ****** ****, NJ ***** - **********@*****.*** - 917-***-****

Souhila Hammar

OBJECTIVE

An achievement-oriented team player and leader seeking to broaden work experience and management skills by integrating a variety of marketing, business, and sales techniques EMPLOYMENT HISTORY

STORE ASSOCIATE

Jun 2024 – May 2025

Kiabi clothing store

Algiers, Algeria

Guided customers in product choices, boosting satisfaction and repeat visits

Ran inventory, maintained stock levels and minimized shortage

Worked closely with team to enhance the store layout, improving the shopping experience and supporting overall sales growth

Played a key role in maintaining high service standards by promptly addressing customer needs and reinforcing the store’s positive reputation

Led procedural training for new recruits, supporting team alignment and operational efficiency SERVER AND CASHIER

Mar 2019 – Feb 2024

La main d’or restaurant

Tizi Ouzou, Algeria

Maintained a pristine working area which always passed health department inspection

Accurately calculated and processed customer payments, maintaining speed and accuracy during peak hours

Demonstrated award-winning interpersonal skills and customer service, consistently contributing to positive customer experiences

Increased daily sales through effective upselling methods, directly enhancing revenue performance

Handled and reported cash transactions with precision, supporting accurate financial records and operational transparency

Worked closely with kitchen staff to ensure timely order deliveries, improving overall efficiency and customer satisfaction

SKILLS

Customer engagement, conflict resolution, team leadership, sales strategy, proficiency in Microsoft office

(Word, Excel, Power point), proficiency in different languages EDUCATION

BIOLOGY

Sep 2017 – Jun 2020

Mouloud Mammeri University

Tizi Ouzou, Algeria

Medical Administrative Secretary

Sep 2021 – Jun 2022

Ecomode

Tizi Ouzou, Algeria

LANGUAGES

English (Proficient), French (Proficient), Arabic (Proficient), Kabyle/Berber (Native)

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