Customer Service full-Time

Resume of Eric Dillinghamn **** Brookhill Lane Lancaster, SC 29720 Phone 980-***-****

Email **********@**********.***

OBJECTIVE: Customer Service

Financial Management Strength Skill

Job Description: It was a position created for me. As Director Of Operations for a janitorial service called All-Brite Cleaning Service in Atlanta, Georgia, I was over 6 MARTA (Metropolitan Atlanta Rapid Transit Authority) locations; I was over 60 employees (full-time and part-time); I was a Salesman and Sales Trainer as well. And, I started up All-Brite’ Residential Cleaning Service in only six weeks...while it took me six months to set up my own cleaning service that I called Maid For The Better Homes®. All-Bright Cleaning Service was a minority-owned business. Comment from Owner: “Eric, morale has never been higher than before you came.” Assignment: While my employer earned $250,000 a year for the MARTA government contract alone, my employer was giving another company our accounts receivables in exchange for monthly operating money; and, some of our employees refused our paychecks. With that being the case, I knew that the owner and his company were in serious financial trouble. And, I made it my job to do something about it. Action: (A) For 6 weeks, I asked for permission to take over the checkbook. And, because the owner trusted me, I finally got his permission. (B) After I force-balanced the checkbook, I set and completed four priorities: #1 Make checks good again, #2 Get the owner a self-directed IRA (Individual Retirement Account) like my own that invested in Mutual Funds. #3 Stop giving up our accounts receivables each month in exchange for operating money. #4 Start paying down our debt.

Non-accomplishment: Although I achieved all four of the above priorities, "out of the blue," the owner told me to undo everything that I had done for him and to give him back the checkbook. I gave the checkbook back to him; afterwards, I left disgusted and brokenhearted...not to return

Result: Three years later, I met up with Berto Gaither, the owner. He looked tired and defeated. To me, he said: "Eric, if I ever recover, I will let you handle the checkbook." Five Out Of Eight©--Copyright Registration Number: Txu 2-484-411 Assignment: Get permission from Elderberry Healthcare Administrator to try out a unique hiring procedure that I had been working on for years in my mind. Priority Note: Early on, I told the front office: “After an employment applicant fills out an application, I want to spend 15 minutes with that applicant. Comment: The Front Office always honored my request! Action: While hiring was not done by Department Heads but by Personnel, I got permission from the facility’s Administrator to do my own hiring. And, when the opportunity came, I hired 8 employees for Housekeeping/Laundry in about 2 calendar weeks using my never-before tested method.

Accomplishments: #1 Two years later, out of the original 8 employees that I had hired, 5 were still working for the healthcare facility. #2 And, of those original 8 employees that I hired was the single mother who came to the healthcare center as a walk- in employment applicant wearing an orange football jersey and white tennis shoes. #3 Nevertheless, in less than 15 minutes of that first interview, my brain told me: “This one is Special.” And, I followed her employment progress from Housekeeping/Laundry, to CNA (Certified Nursing Assistant), to Paramedic for the County in about 5 years. Current Employment Dollar Tree 1749 Airport Road Lancaster, South Carolina 29720. Job Title: Cashier 10/23/2024 to Present. Reason for leaving: Not a good fit for my skills and interests. For obvious reasons, please do not contact Dollar Tree. Previous Employment Waxhaw Walmart Neighborhood Market 2520 Cuthbertson Road Waxhaw, North Carolina 28173 Phone: 704-***-**** Job Title: Cart Associate 08/20/2018 to 10/06/2023 Reason for leaving: Retired. Accomplishment: Monitored Suggestion Box Program for customers and employees that I had created previously with Arden Walmart Super Center Assistant Store Manager Michelle. Previous Employment Arden Walmart Super Center 60 Airport Road Arden, North Carolina 28704. Phone: 828-***-**** Job Title: Cart Associate 11/19/2008 to 08/20/2018 Reason for leaving: Transferred to Waxhaw Walmart Neighborhood Market. Accomplishment: With Assistant Store Manager Michelle, we created a unique Suggestion Box Program for customers and employees ready for Trademark or Patent..Now called: Blue On Blue Walmart Suggestion Box Program.