Project Manager Scrum Master

Mitchell Ries

***** ******* **, **** *******, MN 55347

952-***-**** *******@*******.***

PROFESSIONAL SUMMARY

Over 25 years of diversified experience spanning multiple industries, with a strong background in leadership, project management and delivery, and cross-functional collaboration. Possessing strong communication and interpersonal skills, with proven expertise in facilitating both in-person and remote meetings. Highly creative professional with a proven ability to analyze, develop, test, and implement innovative ideas and systems. Demonstrates excellent leadership abilities and quickly integrates with project teams to drive collaboration and results. SKILLS

SAFe Agile SAFe Scrum SAFe PO/PM SAFe RTE Rally Aha GlassBox Qualtrics VISIO MS Project Jira DOMO Use Case Modeling HP-Quality Center/ALM WORK HISTORY

Solution Design Group; Golden Valley, MN

Project Manager and Agile Scrum Master; – July 2024 – March 2025

• Served as Project Manager and Scrum Master on an Injectables Medicine Project at HealthPartners, overseeing end-to-end project delivery and Agile team coordination.

• Collaborated with the HealthPartners Injectable Medicine Team to gather business requirements and translate them into clear, actionable user stories for the development team using Jira.

• Facilitated weekly project update meetings with HealthPartners’ management team to communicate progress, address risks, and align on key milestones.

Optum Health United Health Care; Minnetonka, MN

Agile Scrum Master; Agile Practitioner 3 – April 2023 – July 2024

• Partnered closely with the Product Owner and Engineering Manager to lead sprint planning, reviews, and retrospectives, ensuring effective Agile practices and continuous team improvement.

• Collaborated with Business Teams to plan and prioritize quarterly projects, aligning initiatives with strategic goals and resource availability.

Project Manager for Voice of the Customer; Agile Practitioner 3 – February 2023 – July 2024

• Manage a team of five, conducting daily stand-ups to triage user feedback from website comments and surveys, ensuring timely resolution of issues and continuous user experience improvement.

• Collaborate with eight Scrum teams to investigate, identify, and resolve code defects, ensuring high-quality software delivery and system reliability.

• Led the implementation of new systems, Qualtrics and GlassBox, including conducting training sessions for team members. Production Release Manager; Agile Practitioner 3 – January 2023 – June 2023

• Coordinated bi-weekly releases for the Medicare and Retirement Acquisition websites, ensuring timely deployment, quality assurance, and stakeholder alignment.

• Managed monthly release cycles for the Insurance Solutions website, overseeing deployment planning, issue tracking, and cross-team coordination.

UnitedHealth Group; Minnetonka, MN

Release Train Engineer (RTE) Project Manager; Associate Director - January 2022 - January 2023

• Engage with business stakeholders to manage risks, foster collaboration, and drive continuous improvement across Scrum teams.

• Oversaw eight Scrum teams in delivering value through each planned release, ensuring alignment with business objectives and timely delivery of high-quality features.

Program Release Manager; Associate Director - August 2018 - January 2022

• Facilitated weekly feature prioritization meetings and managed the bi-weekly releases for the Medicare and Retirement Government Program, ensuring alignment with business goals and timely delivery.

• Led end to end planning meetings to schedule releases, sprints, and iterations, creating a clear yearly calendar to ensure alignment and timely execution.

• Managed the monthly releases for Insurance Solutions Government Programs. Lead Product Owner Manager; Marketing Manager Business Development - March 2016 - August 2018

• Led and managed a team of eight Product Owners, providing guidance and support to ensure alignment with business objectives and successful product delivery.

• Collaborated closely with the management team to prioritize key initiatives, ensuring alignment with business goals and readiness for inclusion in the next release.

Senior Business Analyst; Marketing Manager Business Development – March 2011 - March 2016

• Recruited to join the inaugural Agile team for the Medicare & Retirement Government Programs project, leveraging my extensive Agile expertise to establish and drive successful team practices.

• Contributed to multiple Medicare & Retirement Government Program projects over a five-year period, driving successful outcomes and ensuring compliance with regulatory requirements. Consulting Firms; Minneapolis, MN

Consultant - September 2003 - March 2011

• Led and contributed to a wide range of projects across multiple industries, adapting to diverse business needs and delivering successful outcomes.

• Provided Project Manager, Business Analyst, and Agile services for a variety of companies, including Dolan Media, Northwest Airlines, United States Postal Service, Best Buy, Delta Airlines, and Wells Fargo RCIS. Navitaire; Minneapolis, MN

Software Engineer - January 2000 - September 2003

• Developed and worked on accounting and auditing software for airline ticketing systems, ensuring accuracy and compliance in financial transactions.

EDUCATION

St. Cloud State University, St Cloud, MN 1996 - 1999 Bachelor of Science - Business Computer Information Systems (BCIS)

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