It Support Information Technology

Jacob T. Martin

**** ******* **** ** 832-***-****

Manvel, TX 77578 **************@*****.***

SUMMARY

Recent Information Technology graduate with practical experience supporting VoIP systems and user accounts. Actively developing skills in cloud platforms and IT support tools, with a focus on contributing to a technical support team.

EDUCATION

Texas A&M University August 2020 – May 2025

Bachelor of Science: Technology Management Minor: Business Administration

Extracurriculars:

Corps of Cadets

Singing Cadets

Aggie Student Bonfire

EXPERIENCE

Texas A&M University - Technology Services, College Station, Texas May 2024 – May 2025

Student Assistant Technician

Assisted with the implementation of Cisco VoIP systems across university departments.

Created and updated spreadsheets to document phone line assignments and hardware deployment.

Handled user questions related to phone setup and logged service issues and resolutions, assisting IT professionals in smooth transitions.

SKILLS

Operating Systems: Windows 10/11, macOS, Linux

Tools: Microsoft 365 (Word, PowerPoint, Excel, Teams, Outlook, SharePoint), Active Directory (user + group management)

Programing: Python, SQL

Methodologies: ITIL Foundations (Certified), Business Relationship Management (BRM)

PROJECTS

Active Directory Lab (Self-Taught, Server Academy): Set up a virtual Windows Server environment to create and manage users, groups, and organizational units (OUs). Practiced applying group policies, resetting passwords, and managing permissions.

CERTIFICATIONS

ITIL Foundations, CompTIA A+ (In Progress), Azure Fundamentals (In Progress), AWS Cloud Practitioner (In Progress)

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