Customer Service Support

Charlotte Walker Jackson

CONTACT

985-***-****

**************@*****.***

New Orleans, LA

CORE COMPETENCIES

Experience working in a luxury

customer service focused

environment such as retail

Highly proficient with desktop

applications such as MS office

and internet browsers

Comfortable working with

computers and smartphones

Problem solving + conflict

resolution, ability to handle

difficult conversations with a high

level of empathy and integrity

Multichannel customer support

(phone, email, chat)

Ability to quickly learn how to use

new websites and apps

Time management + prioritization

SKILLS

Microsoft Office Suite

Remote work platforms (Zoom,

Microsoft Teams, G-Suite)

Data entry + reporting

POS platforms/internet browsers

Self motivated

Digital Literacy

Excellent verbal and written

communication

PROFILE

Motivated and customer-focused sales professional with hands-on experience delivering outstanding service through multiple channels and fast-paced environments. Known for building strong relationships with customers, resolving issues efficiently, and excellent customer retention. Eager to transition into a remote customer service role where I can leverage my communication skills, empathy, and problem-solving abilities to support customers virtually. EXPERIENCE

RETAIL CUSTOMER SALES SUPPORT

DILLARD’S NEW ORLEANS, LA Nov 2023 - 2025

Consistently exceeds personal and store sales goals by delivering exceptional customer experiences, strategic upselling, and building long-term client relationships

Maintains visual standards, operational excellence, and inventory replenishment to ensure seamless customer experience

Oversees daily store operations, including opening/closing procedures, cash handling, inventory management, and loss prevention

Provides exceptional in-store experience while balancing omnichannel operations such as online order fulfillment, product locate services SALES LEAD

CHICO’S CLOTHING COMPANY MANDEVILLE, LA 2023 - 2024

Led and motivated a high-performing sales team by providing training, coaching, and in-the-moment feedback to drive productivity

Assisted in onboarding and training new associates, fostering an inclusive and collaborative work environment

Analyzed KPI reports, sales trends, and traffic patterns to identify areas for growth and implement improvement strategies

Modeled and trained associates on best-in-class customer service techniques, ensuring a consistent and enjoyable shopping experience OWNER + OPERATOR

JACKSON RENOVATION COVINGTON, LA 2012 - 2024

Managed all aspects of home renovation projects, from property assessment to final sale

Conducted property inspections and defined scope of work to maximize value and market appeal

Developed and managed project budgets, ensuring cost efficiency and profitability

Hired, supervised, and coordinated contractors and work crews to meet project timelines

Oversaw home staging and presentation to attract buyers and expedite sales.

Ensured property maintenance and readiness through the closing process.

Program Literacy

Adaptability

Time Management

Problem Solving

Organizational Skill

Strong Attention to Detail

Critical Thinking

Empathy

Workplace Adaptability

Hold Accountability

INTERESTS

Real Estate, Business

Management, Interior Design,

Human Resources, Customer

Support, People Leadership, Sales

Contact this candidate