Customer Service Office Manager
Resume:
Nhat-Long Nguyen Vu
Anaheim, CA 92805
****@*****.***
Profile
• BA in Humanities and Philosophy with a minor in English Literature
• 5+ years of experience in office management
• 5+ years of warehouse and inventory management
• 5+ years of customer services
Experience
Elite 21st Consulting 2022 — current
• Office manager
• Personally oversaw thousands of client files
• Acquiring quotes and loan information for clients
• Liaison between clients and realtors, lenders and banks
• Liaison between clients and insurance companies
• Invoices, payrolls, billings
• Customer service
LA Office of Registrar-Recorder/County Clerk 12/2023 — 03/2024
• Lead a team in translating, transcribing, and proofreading various election documents from candidates’ statements to the ballots
• Personally proofread thousands of documents as the final step of quality control
• Plan and organize the logistics for long term and weekly/daily schedule
• Train new employees on the scanning and snag extraction of ballots I
• Proficient with VBL, SBB, Acrobat softwares and programs CVS Simple Dose/Central Fill 2021 — 2022
• Fulfill clients’ orders
• Package and ship clients’ medication
• Contact clients regarding invoices and payments
VK Quality Machining 2015 — 2021
• Office/Warehouse manager
• Handle invoices, payrolls, billings, and customer files
• Ordering and maintaining of materials (plastic, aluminum, steel, etc.) for production.
• Quality controller and ensuring that all appropriate material certifications are met
• Shippings and receiving
• Customer service
Education
California State University, Fullerton, Fullerton, CA — May, 2003 BA in Philosophy/Minor in Literature
Skills
• Proficient in mathematics and writing
• Extremely fluent in both English and Vietnamese
• Proficient with Microsoft Office (Words, Excel, PowerPoint) and Canvas
• Customer services
• Exceptional attention to detail
• A high understanding of technical aspects
• Can design and execute projects
• Learn fast and can adapt quickly
• Extremely adept at working alone
References
John Chuong Nguyen
CEO and owner
Elite 21st Consulting
15751 Brookhurst Street
Garden Grove, CA 92683
***@*****-****.***
Vu Chu
RR/CC
12400 Imperial Highway
Norwalk, CA 90650
****@****.********.***
Min Oh
Supervisor
CVS Simple Dose/Central Fill
777 South Harbor Blvd
La Habra, CA 90631
*****@*********.***
Vuong Tran
President and owner
VK Quality Machining
11362 Westminster Avenue Suite S
Garden Grove, CA 92843
******************@*********.***
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