IT Technical Support

Kortney Jackson **********@*****.*** 305-***-**** Miami Gardens, FL

Objective

Motivated and adaptable professional transitioning into the Information Technology field. Currently pursuing studies in Information Science with over five years of hands-on experience in technical support and logistics. Known for strong problem-solving abilities, teamwork, and technical troubleshooting. Seeking an entry-level IT support or help desk role to grow and contribute within the industry.

Professional Experience

Technical Support Specialist

Genius Networks — Miami, FL 10/2020 – Present

●Provided Tier 1 & 2 support for small businesses and residential clients

●Resolved OS, hardware, software, and network issues

●Performed desktop and laptop repairs (RAM, SSD/HDD replacements)

●Configured routers, switches, and assisted with LAN/Wi-Fi troubleshooting

●Maintained IT asset logs and performed user management via Active Directory

IT-Oriented Caregiver Support

Metamorphosis for Life Inc. — Miami, FL 08/2022 – 12/2024

●Maintained digital logs and medication documentation

●Assisted staff with basic software and system navigation

●Tracked supplies using inventory systems

Logistics & Inventory Support Associate

Amazon Fulfillment Center (MIA1) — Miami, FL 01/2019 – 11/2021

●Operated handheld terminals to scan and track products

●Resolved order discrepancies and flagged system issues

●Reported and escalated equipment faults to tech support teams

Education

Miami-Dade College – North Campus, Miami, FL

Associate’s Degree in Computer Science, 2012

Continuing Education in Information Science/Technology, 2025 – Present

Technical Skills

●Operating Systems: Windows 10/11

●Support Tools: Remote desktop software, ticketing systems, hardware diagnostics

●Networking: Wi-Fi setup, basic router/switch configuration

●Software: Microsoft Office Suite, Google Workspace

●Hardware: Computer & peripheral setup, printer troubleshooting

●Other: Data entry, system monitoring, and inventory software

Certifications (In Progress/Planned)

●CompTIA IT Fundamentals (ITF+) – In Progress

●AWS Cloud Practitioner – In Progress

●Microsoft Azure Fundamentals – In Progress

●Currently enrolled in AWS & Azure courses at Miami Dade College

●Google IT Support Certificate – Planned

References Available upon request

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