Customer Service

Shantell Maloney

**** ******* **.

Mountain Home, ID 83647, United States

Mobile: 253-***-****

********.*********@*****.***

Work Experience

ASLAR Logistics

Delivery Driver

Aug. 2018-July 2019

Managing more than 200 packages and delivering them to the proper customers in safe locations and providing documentation to the package’s location. Using the electronic devices provided to log hours and utilize the programs to communicate with Amazon, the customers, and dispatch to safely and efficiently deliver the packages in a timely manner.

Mary Kay Independent Beauty Consultant

July 2017 – 2018

Having excellent customer service, maintaining a customer base, maintaining bookkeeping records, monitoring inventory, and drafting documentation regarding product orders and distributions.

Logic Staffing

Temporary worker

Nov. 2014- Feb. 2015

This company works as a mediator between individual warehouses that are looking for temporary workers. During the time I worked here I worked for three different companies, the longest of which was Helly Hansen Workwear. There were a number of skills that I learned while doing these jobs, such as; boxing and counting inventory to prepare it for shipping, learning how to operate a book binding machine, labeling clothing items with prices to be sold in retail stores like Costco or Macy’s. I also helped take inventory of products and organized them for easier location within the warehouse.

McDonalds

Manager in Training, 2007 – 2012

Customer Service, Supervising Employees and delegating tasks, General food preparation and cooking, maintaining hourly cleaning checklists, responsible for registers, and maintaining customer satisfaction. Training new crew members. Certificate of completion in management training.

Education

BYU Pathways Connect, Online

Prerequisites for Marriage and Family studies, 2021-2023

Received a Certificate of Completion for PathwaysConnect, 2023

Highline Community College, Des Moines, Washington

Basic Prerequisites, for Early Childhood Development, 2017

Orting High School, Orting, Washington

H.S. Diploma, 2009

Valedictorian

Coursework:

Proficient in Microsoft Word and Outlook. Basic knowledge in Excel, PowerPoint, and Publisher.

Time Management

Volunteer Work

Big Brother Big Sister Program, Washington

Little Sister, 1999 – 2007

Volunteered at fundraisers twice a year, such as, black tie auctions and bowling events.

Girl Scouts of America

Scout, 2002 – 2009

Volunteer, 2024-present

Annually we would do a worldwide postcard exchange with other troops, we would also make and donate toys to the annual toy drive, we would be camp leaders at camp outs where we would supervise and teach younger girls, we were responsible for planning and decorating for the local "Father Daughter Dance". Currently I am a volunteer for troop 008, supervising and guiding girls that are Cadettes and Seniors. Assisting with booth sales, and any other activities or meetings where it is needed.

Wildwood Elementary School, Federal Way School District, Washington

PTSA mom and then Vice President Sept. 2016 – Dec. 2017

I started with helping with the events the school did in my first year, which included Popcorn Friday, Scholastic Bookfair, Fall Festival, the Spring Carnival and attending the PTA Convention for training as the elected Vice President. My Second year I was involved in all activities listed above and was the chair or co-chair to many activity boards, including the School Attendance Committee, the Reading Program and Co-Chair of the Popcorn Friday Events.

The Church of Jesus Christ of Latter-Day Saints

CTR 5 Teacher and Activity Day Leader 2021-2023

Caring for and teaching children ages 5 years old to 11 years old at church on Sundays and on Wednesdays.

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