Customer Service Representative

RAMONA R. GREGORY

Lauderhill, Florida *****

Cell: 954-***-**** Email: **************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

PROFESSIONAL SUMMARY

Enthusiastic, multi-disciplined, exceptionally organized professional. Honorable Army Veteran with great oral, written and listening communication abilities. Keen, observant and detailed oriented. Experienced public speaker with dynamic delivery. Possessing excellent soft skills that promote favorable relationships with supervisors, co-workers, customers & clients.

TECHINCAL/COMPUTER SKILLS

Microsoft Word, Excel, Power Point & Outlook

BUSINESS OFFICE ADMINISTRATION

Created & scheduled company and community fundraisers and events

Coordinated dates and activities with other businesses for network meetings

Developed and maintained the annual calendar

Performed data entry and initial customer intakes

Maintained business and customer files

Scheduled appointments with clients and meetings with staff

Filed related applications with both city and state departments

RETAIL STORE MANAGEMENT

Reported, managed & resolved customer complaints

Encouraged customer selections & finalized sales

Cashiered using POS for products & equipment

Prepared daily cashier’s reports

Filled salon’s telephone orders & prepared for pickup

Performed hiring interviews & hired employees

Received & accounted for store inventory from truck deliveries

Ensured cleanliness, organization & upkeep of the store

Promoted monthly promotions and sales

Opened and closed the store according to business hours

Accounted for funds & made bank deposits

Scheduled employee shifts and PTO

Followed the directives from the district manager & corporate officials

Used planning guides for company uniformity & organized files for store inspections

WORKSHOP FACILITATOR

Taught both in-person and virtual classes

Educated customers using power points, booklets and engaging exercises

Scheduled one-on-one career development sessions

Developed, maintained and updated curriculum

Performed research for current workforce job search & hiring practices

Demonstrated LinkedIn Profile Development and connectivity strategies

Held group Interview Coaching & Practice sessions

Recorded & presented in-person and virtual attendance reports

COSMETOLOGY INSTRUCTOR

Ability to manage up to 35 students in a controlled setting

Able to teach all subjects of cosmetology: hair, skin and nails

Oversaw classroom and salon floor operations

Taught up to 3 classes daily: Theory, Practical Work and Customer Service

Made use of textbooks, workbooks, tutorials and visual aids

Strategically engaged students with challenges, projects and contests

Conducted hands-on demonstrations on mannequins, students & salon customers

Stayed in compliance concerning school and State Board Regulations

Administered tests, quizzes, recorded grades and created lesson plans

Recorded student’s progress and relayed findings during student advisement

Planned and supervised off campus field trips, guest speakers & demonstrators

Responsible for resume development, job interview practice and career coaching

PROFESSIONAL WORK HISTORY

Integrative Staffing Group Workshop Facilitator 08/22-05/25

2890 W Cyress Creek Rd, Fort Lauderdale, Fl 33309

EmpHire Staffing Workshop Facilitator 09/17-08/22

8320 W Sunrise Blvd Suite 100, Plantation, Florida 33322

Cornerstone Non-Profit Development Agency Business Office Manager 07/16-09/17

2800 W. Oakland Park Blvd, Oakland Park, Florida 33311

Florida Career College Cosmetology Instructor 03/14-02/14

3383 North State Road 7, Lauderdale Lakes, Florida 33319

Sally Beauty Supply Inc. Store Manager 12/12-03/14

1921 N W Pine Island Road, Plantation, FL 33321

International School of Health, Beauty & Technology 09/12-06/13

Cosmetology Instructor

5950 W Oakland Park Blvd, Lauderhill, Florida 33313

EDUCATION/PROFESSIONAL DEVELOPMLENT

Ivy Tech Community College, Terre Haute, Indiana Activity Director Basic Course

Human Services Classes Certificate

Master’s Divinity Graduate School, Evansville, Indiana Bachelor of Counseling

Eve’s College of Hairstyling, Lawton, Oklahoma Cosmetology Instructor’s License

Certificate of Basic Cosmetology

Dillard High School, Ft. Lauderdale, Florida High School Diploma

PREVIOUS EXPERIENCE

United States Army (Final Duty Station) Administration Specialist

Ft. Sill, Oklahoma 73503 Postal Clerk

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