Program Coordinator Case Management

Glen M. Rawles

*** ** **** ****** • Newport, OR *7365 • ***********@*****.*** • 541-***-****

Community Services & Management

Dedicated and compassionate professional with a commitment to making a positive difference in people's lives by providing quality services and support to members of the community

— Key Qualifications —

Excellent education combines degree in Human Development and Family Sciences with a recent MBA as well as additional training in analytical and scientific fields.

Patient, focused and attentive individual with exceptional listening and communication skills.

Natural leader and problem solver with experience as a trainer, mentor and program coordinator for diverse groups and individuals.

Enthusiastic and versatile, with the ability to quickly learn and master new skills, techniques and best practices to meet the current and future needs of people in the community.

QMHA-R certified through Parchment on 08/14/2023.

Educational Background

BS in Human Development and Family Sciences

June 2014, GPA 3.53

Oregon State University, Corvallis, OR

Oregon State University, Corvallis, OR

Human Development and Family Sciences Student (1/2012 to 6/2014)

Build the foundation for success in counseling, case management, program coordination and advocacy roles by pursuing intensive education in human development and family sciences. Gain knowledge and experience in the challenges of culture, gender and diversity, and learn to work with individuals and groups to overcome obstacles at all stages of life.

Selected Achievements:

Completed coursework and designed studies and research projects on topics related to psychology, data analysis, infant and child development, family violence and neglect, poverty, aging and nutrition. Planned and executed independent and collaborative projects on grant proposals and other topics

MBA

August 2016, GPA 3.3

WILLAMETTE UNIVERSITY, Salem, Or.

WILLAMETTE UNIVERSITY, Salem, OR

Masters of Business Administration (2014-2016)

Completed a full complement of fundamental management courses, for business and non-profit, including global, operations, information and strategic management, finance and accounting, marketing implementation and strategy, HR and leadership as well as politics and public policy. Enhanced presentation skills by providing briefings to class and instructors on a weekly basis.

Presentation to Mental Health Advisory Committee proposing non-profit start up clinic for mentally ill homeless in Lincoln County, Oregon.

Portland State University, Portland, OR / Lake Superior State University, Sault Ste. Marie, MI

Speech Pathology and Mathematics Courses

National Weather Service Training Center, Kansas City, Mo

Certifications in Technical, Scientific, Customer Service and Management Topics (880 Quarter Hours)

Experience Highlights

USMC 1969-1974.

Stationed at Camp Pendleton, Ca 1967 and NAS Lakehurst, NJ 1967

Assigned MCAF Santa Ana, Ca. 1968

Ordered to RVN (Republic of Vietnam) 1969

Returned from RVN March of 1969 assigned to MCAF New River

Transferred to MCAS El Toro, Ca 1970

Transferred to MCAS Kaneohe, Hi 1972

Honorable Discharge August 1974

National Weather Service (NWS) / NOAA, Glasgow, MT

Data Acquisition Program Manager, GS-12 (11/01/83 to 10/29/05. Worked 40 to 60 hours per week)

Earned a series of promotions during extended tenure with the National Weather Service, which included 13 years in supervisory roles and two years managing an NWS office. Researched climatology to support local weather forecasts. Briefed local, state and government agencies on severe weather events (floods, snowstorms, tornados, hail storms and others). Managed 5-7 technicians and interns. Trained numerous employees in all the functions of the NWS. Was the lead on all aspects of customer service, both internal and external. Recruited, trained and established NWS Cooperative Observer sites throughout the 12 counties of Northeast Montana.

Selected Achievements:

Made a positive and lasting impact in the community by developing and facilitating storm preparedness training for local governments, tribal groups and small town meetings throughout Northeast Montana.

Provided weather briefings and spotter training to numerous local, state, tribal and federal organizations.

Recognized as self-trained expert on GIS software; designed and implemented a series of interactive maps that enhanced severe weather tracking. Trained staff and other NWS locations on the interactive maps.

Traveled to on-site locations to coordinate proper responses to floods and prolonged weather events

Valley County Sheriff's Office, Glasgow, MT

911 Dispatcher (08/01/06 to 08/01/08. Worked 20 to 40 hours per week.)

Received and responded to emergency and non-emergency calls from members of the community. Served as trusted liaison to law enforcement, medical and fire services, and accurately dispatched crews. Actively complied with rules, laws and standards.

Selected Achievements:

Demonstrated the ability to listen carefully and respond with speed and genuine compassion.

Provided quality services by dispatching law enforcement, fire and medical teams in response to urgent and non-urgent situations

United States Census Bureau, Beaverton and Portland, OR

Crew Leader / Assistant (03/01/09 to 10/01/10. Worked 20 to 50 hours per week.)

Trained, supervised and mentored up to 18 team members, and managed the implementation of census programs for designated territories. Recruited, certified and evaluated the performance of employees. Oversaw testing 5-8 times per week. Recommended awards. Tracked and reported staff work hours for accurate, timely payroll administration.

Selected Achievements:

Established a reputation as a motivated and loyal team member, which led to promotions and special projects (such as overseeing non-response follow up operations for one week, and designing and implementing essential recruitment programs).

Increased visibility in the community by representing the organization to the public and posting informational materials at schools, churches, community centers, libraries and local businesses.

Effectively delegated tasks to employees to boost productivity and ensure that all deadlines and objectives were met.

TNG Marketing

Market Specialist. (03/01/17 to 08/08/17. Worked 25 to 30 hours per week)

Magazine and book Marketing services, based in Smyrna, Ga. for many retail grocery and drug stores including Safeway, Walmart, Kroger and Walgreens. Worked for TNG just 2 months covering stores on the central Oregon coast, prior to accepting another job. Continued covering 4 stores on Tuesday and Wednesday afternoons/evenings.

Supervisor Richard Olson

Returned to TNG, adding 1 store, after temporary position at Job Corps complete

ParadigmWorks Group, Inc

Career Transition Specialist. (05/01/17 to 07/01/17. Worked 40 hours per week)

Contractor with the U.S. Government for Jobs Corp Functions at various locations across the country.

Two month stint as a temporary replacement for the CTS (Career Transition Specialist) at Angell Job Corps Center in Yachats, Or. While permanent CTS on medical leave.

Counseled 16-24 year old students on how to prepare for and complete job interviews.

Supervisor Christine Dolan.

Crossmark, Inc. Plano, Tx

Retail Merchandiser. (02/15/19 to 05/15/19. Worked 25 to 60 hours per week)

Scan and count all advertising displays in various stores across a wide area of coastal Oregon and some locations in eastern and south central Oregon. Complete special surveys for multiple companies such as Coke.

Supervisor Michael Wetzler

United States Census Bureau, ACO Salem, Oregon

Census Field Supervisor (8/25/19 to 9/30/2019. Average 35 to 40 hours per week)

Trained and supervising up to 22 Listers during address canvassing operation in Lincoln county and parts of 3 other counties. Track, certify and report staff work hours for accurate, timely payroll administration.

Supervisor Census Field Manager Walter Suttle

Mathematica, Princeton, N.J.

Field Interviewer, (01/06/2020 to 03/19/2020. Average 40 to 60 hours per week)

Trained for a week in early January 2020, as a Field Interviewer for the School Nutrition and Meal Cost Study-II, sponsored by the U.S. Department of Agriculture. The position entailed multiple interviews of school age children across the country ranging from the 1st through 12th grades. I Deployed in early February to my first assignment in Grangeville, Id.. The program was shut down in March as a result of the Pandemic.

Supervisor Richard Godwin

Crossmark, Inc. Plano, TX

Returned to Crossmark part time in November of 2024. I only worked in the Newport, Oregon Walmart store where I did marketing for various products such as books, magazines, candy, toiletries etc. William Olson was my supervisor. I Moved to Salem, Oregon in May of 2025 and quit crossmark.

Community Involvement

Volunteer, Samaritan House – Provided direct support to families in homeless shelter. 2012-2014

Member MHAC (Mental Health Advisory Committee of Lincoln County) 2012-2017

Active Member and Volunteer for Randy’s Read & Feed and Stone Soup through Atonement Lutheran Church

Lincoln County School Board Member (Elected 05/2021 to 4 year term)

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