Customer Service Business Development
Resume:
THELMA
JOFFEEN
PROFILE professional with a diverse
background in motor insurance,
pension administration, and
secretarial/administrative roles. Over
years of expertise in managing motor
insurance policies, including claims
processing and customer service.
Adept at pension administration,
encompassing fund management,
compliance, and client
communication. Proficient in providing
high-level administrative support,
including office management,
executive assistance, and document
preparation. Possesses a commitment
to delivering exceptional service and
driving results in dynamic and fast-
paced environments.
CONTACT
PHONE:
https://www.linkedin.com/in/thelma-
joffeen-441b95160
EMAIL:
*************@*****.***
HOBBIES
Travelling
Playing cricket
Watching television soapies
Reading News Articles
NATIONALITY:
Zimbabwe
HEIGHT:160cm
EDUCATION
Midlands state University
2017 to 2021
Bachelors Degree in Insurance and Risk Management
Class : Upper Second Class – 2:1
Mufakose 2 High School
2011 to 2016
Ordinary level to Advanced level
WORK EXPERIENCE
Mabwe Solutions broker for Nicoz Diamond Insurance (PVT) LTD Underwriter
2023 to date
Motor insurance
Valuation and claims processing
Motor insurance certificate issuance
Customer service and relationship
management
First Mutual Life – Administrator
2019 to 2022
Coordinating daily administrative work.
Pension administration
Premium reconciliation
Tapdan Investment t/a Tapdan Cleaning Services
Secretary/Administrator
Tenders,Quotations and Bill of quantities preparation Zimra taxes online filing
Answering and directing calls
Nssa returns preparation
SKILLS
Customer
Service
Communication
Technical
Critical thinking’
Interpersonal
Contact this candidate