Customer Service Information Systems

SARAH LAMIRI

Winter Park, FL, string ************@*****.*** in/sarah-lamiri-40b8a7293

EXPERIENCE

Bottle service staff

Potbelly’s 2024 – present, Tallahassee, FL

• Delivered high-touch service in a fast-paced nightclub setting, managing VIP sections and cultivating a positive guest experience.

• Collaborated with floor and bar teams to ensure seamless bottle delivery and table management.

• R Recognized for maintaining professionalism and poise in high-pressure environments. CUSTOMER SERVICE REP

UPS Store 2022-2024, Tallahassee, FL

• Assisted customers with shipping, packaging, and account inquiries while ensuring high accuracy and compliance with policy updates.

• Adapted swiftly to evolving procedures, maintaining a 95%+ satisfaction score in post-service surveys.

• Handled high-volume transactions while resolving issues with patience and professionalism. SERVER

Hawkers Asian Street Fare 2021-2023, Orlando, FL

• Efficient table rotation during peak dining hours, contributing to faster turnover and reduced wait times.

• Applied upselling techniques that increased per-table sales by 10–25 %.Trained new staff on service standards and menu knowledge. EDUCATION

BACHELOR OF SCIENCE IN MANAGEMENT INFORMATION SYSTEMS Minor in Business ANALYTICS • Florida State University • Expected May 2025

• Active member of following Organizations: Association of Information System, Encompassed Entertainment, Strike Magazine.

• Relevant Coursework: Management information systems analysis and design, Quantitative Methods for Business Decisions, Big Data

• Projects:

• Mobile App Development: MIT App Inventor Summer 2025 Designed and developed multiple Android apps, including a soundboard app and a habit tracker, using MIT App Inventor's visual programming environment

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• Collaborated in a team to brainstorm, prototype, and test app functionality

• Focused on intuitive UI design, event-driven logic, and mobile usability

• Capstone Project: Lotus Energy: Developed an energy drink specifically targeted towards the female consumer market.

• Utilized various data gathering tools to conduct market research, analyze consumer preferences and identify key trends.

• Leveraged consumer insights to refine product formulation, package design and marketing strategies to increase potential consumer interest.

• Lotus is still currently in the progressive stages of development, with an anticipated launch scheduled for early 2026 . SKILLS

MS Office, AutoCAD, Wireshark, Tableau, IBM PowerBI Programming languages: Python & C/C++

SQL

6+ years of Customer Service experience

Strong Interpersonal skills, Strong analytical and problem-solving skills, Exceptional communication English, Arabic, French, Spanish

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