Customer Service

Carlene Juliet Morgan

Raleigh, North Carolina +1-919-***-**** **********@***.***

Performance-driven professional proved ability in elevating customer satisfaction, employee performance and sales in retail, higher learning and the telecommunication industry. Usher (Part-Time) Martin Marietta Center for Performing Arts Raleigh, NC

August 2024 - Present

• Welcomed up to 2000 guests per event, attended pre-event meetings for assignments. scanned tickets, directed guests to their seats, answered questions, assisted with scooters, wheelchair and booster seats.

Assistant Manager/Key Holder (POS) CATO Fashions

Raleigh, NC

September 2023 to November 2023

• Successfully opened/closed store, turn alarm on/off, tallied registers, completed deposits slips, and stored in safe daily.

• Supported the store manager to increase weekly sales revenue by 15% by engaging customers to use e-commerce purchases and store credit stores for discounts.

• Protected store assets and merchandise by adhering to company standard of operation which included scanning and tagging weekly shipment of merchandise.

• Redesigned store displays weekly to focus on trends and age groups to increase interest in merchandise.

Temporary Assignments with Staffing Agencies

• Customer Service/Driver/Warehouse Assistant Wake County Board of Elections October 2023

• Concierge/Receptionist The Cypress of Raleigh

June 2023

• Bus Surveyor Go Raleigh

Durham, NC

April 2023 – May 2023

Go Durham

Raleigh, NC

November 2022 – January 2023

Energy Customer Service Clerk - Hybrid Wake County Human Service Raleigh, NC

November 2022 to January 2023

• Increased customers’ eligibility by 15% as a Call Center Clerk by creating a profile, explaining, verifying the application and providing additional programs to the customer. Education

M.A. in Educational Technology/Minor Special Libraries North Carolina Central University - Durham, NC

B.A. in Visual Communications/Computer Science

North Carolina Central University - Durham, NC

Skills

• Microsoft Office Suite with VISIO

TEAMS, ZOOM, SKYPE

• Computer Graphics Design (Illustrator/Photoshop)/Instructional Design Hobbies & Interests

Golf, Tennis, Swimming, Gardening, Tutoring, Volunteering – Active Good

Contact this candidate