Project Manager Technology Delivery

PATRICK SNODGRASS

480-***-**** ************@*****.*** Gilbert, AZ 85296

PROFESSIONAL SUMMARY

Dynamic Technology Delivery Leader at Nationwide Insurance with a strong focus on customer satisfaction and team collaboration. Successfully managed cross-functional teams, delivering innovative solutions while enhancing processes through agile methodologies. Skilled in project scheduling and coaching, fostering a positive environment that drives results and resolves conflicts effectively.

EXPERIENCE

Technology Delivery Director, Nationwide Insurance, November 2021 - February 2024 Scottsdale, AZ

Developed and delivered innovative solutions to complex customer requirements. Provided guidance and support in resolving technical issues related to applications under development. Collaborated with stakeholders to define product vision, scope, objectives, deliverables and success criteria. Managed cross-functional teams of up to 10 members, ensuring successful project delivery within budget and timeline constraints.

Analyzed available team capabilities for facilitating ongoing planning processes. Incident Delivery Manager, Nationwide, September 2017 - November 2021 Scottsdale, AZ

Worked with teams during application/system outages. Responded quickly to stakeholders needs to resolve problems. Available 24x7 When not on outage calls worked with teams to schedule upgrades of sofware and hardware Infrastructure Project Manager, Nationwide, November 2011 - September 2017 Scottsdale, AZ

Worked closely with vendors to negotiate contracts, resolve issues and ensure service level agreements were met. Developed comprehensive project plans to ensure successful completion of projects, including timelines, resources and milestones.

Successfully coordinated the move of the entire Scottsdale Data Center to Columbus Ohio. A 3 year project Identified potential risks associated with each stage of the project lifecycle and developed risk mitigation strategies accordingly.

EDUCATION

Bachelor of Science (B.S.) in Computer Science

DeVry, Phoenix, 1986

SKILLS

Customer focus Coaching and mentoring

Documentation Meeting facilitation

Collaboration Project management

Forecasting Stakeholder management

Issue resolution Cost estimation

Delivery management Infrastructure management

REFERENCES

References available upon request

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